Put your customers first

Customer care continues long after the initial sale. There’s nothing more annoying than having a question or needing technical support and not getting the help you need. Customers demand and deserve to have their problems dealt with efficiently and without hassle.  At MSXI we have developed a Customer Relation Center Solution based on the philosophy that successful customer care depends on efficient processes and systems, supported by the engagement of highly motivated automotive specialists who take pride in good customer service.

We are certified according to ISO-Standard 9001-2008 and rely on a tried-and-tested Business Management System based on customer satisfaction and continual improvement. A web-based database ensures absolute transparency and regular reporting is done according to the Big 4 Principle: quality and quantity, added value, deliverability and personnel resources. MSXI also manages recruiting according to the most rigorous industry standards.

We would be happy to work together to develop a Customer Relationship Center based on your individual needs. Give us a call today.

News.

Replaces legacy communications systems with RingCentral’s cloud communications solutions and reduces implementation of new contact centers from months...

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DETROIT, January 5, 2018– Geometric Results, Inc. (GRI), a portfolio company of Bain Capital Private Equity and wholly owned subsidiary of MSX...

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DEARBORN, Mich., June 2, 2017 – Ford honored MSX International, a leading global business process outsourcing company, as an Aligned Business...

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