Raise the bar on quality standards
As loyalty continues to waiver among customers, it is necessary for companies to identify factors that improve dealership standards with quality auditing in order to deliver consistent, high-quality service. This includes ongoing training in the latest technology advancements and sales best practices in strict compliance with OEM corporate standards. MSXI has specifically developed our Standards Auditing Solution to meet your objectives, based on our profound knowledge of industry best practices.
Our comprehensive Standards Auditing Solution provides initial assessment and detailed action plans to streamline business processes. We also carry out and manage formal external audits of dealer quality standards using our highly convenient, cost-effective and globally accessible web-based auditing checklist and reporting tool, Track IT. In addition to automatically generating ad-hoc status reports in compliance with quality standards, Track IT allows for local dealer input and feedback, helping to increase dealer acceptance of the change process. State-of-the-art security systems also ensure protection of sensitive information and processes. Ensuring customer services are consistent across markets creates a positive spiral, as OEMs are satisfied with standards that are put in place and consistently met, while dealers profit from increased sales due to high customer satisfaction.
Find out more today about how we can optimize your dealer quality standards over the long term.