Turn service leads into market opportunities
An efficient and effective after sales service strategy leads to further market opportunities and customer orders that have a direct impact on growth, profitability and customer loyalty.
MSXI Service Lead Management helps coordinate and manage resources with a solution linked to your broad network strategy. Our systematic approach optimizes key dealership processes in order to raise service revenue and increase customer satisfaction throughout the vehicle’s life cycle.
In conjunction with our Book IT tool, our specialized call center books regular customers for service appointments and identifies lapsed customers to proactively bring them back to your dealership. You immediately benefit from a sustainable increase in total after sales service visits and average spend on parts and labor per visit, while increasing service share across the vehicle life cycle. Access to reliable customer and service data across your dealer network provides you with a 360-degree view of each customer, allowing for optimization of customer conversion, more effective promotional activities and an increased number of upselling or cross-selling opportunities.
Contact us today to find out how to maximize the value of your service lead management.