Maintain your pole position in the technology race

Vehicle complexity is one of the greatest challenges for manufacturers and dealership staff. Electronic failures represent more than 70 percent of all dealer requests for assistance and this number is expected to grow. Therefore it is essential for dealership staff to effectively manage increasingly complex vehicles and warranty regulations.

MSXI resolves these issues by improving staff competence at affiliate workshops and providing easy access to best-in-class concern resolution information and data, thereby improving technical diagnostic capabilities. Our Technical Solutions are currently being used successfully by automakers in thousands of dealerships around the world to create more efficient workshop processes with the central aim of enhancing the customer ownership experience by optimizing “fix it right the first time” in concern handling. Upgrading technical skills can lead to a prompt and significant increase of first-time-fix-rates and customer satisfaction. In addition, smoother workshop processes, better workshop performance and the avoidance of unnecessary repairs, reduces fixed operation and warranty costs.

MSXI offers a variety of technical solutions that allow you to achieve optimal results and profitability. Call us today and let us develop a custom strategy for conquering all your technical hurdles – today and in the future.

News.

Replaces legacy communications systems with RingCentral’s cloud communications solutions and reduces implementation of new contact centers from months...

Read more

DETROIT, January 5, 2018– Geometric Results, Inc. (GRI), a portfolio company of Bain Capital Private Equity and wholly owned subsidiary of MSX...

Read more

DEARBORN, Mich., June 2, 2017 – Ford honored MSX International, a leading global business process outsourcing company, as an Aligned Business...

Read more