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Channel Management

Prepare for the customer of the future

Customers’ buying expectations, including a preference for digital tools and services, mean traditional retail models are no longer enough.

The dealership’s position within the automotive industry remains strong, but a shift in customers’ buying behavior is placing traditional retail models under pressure and changes are needed.

To support these changes, OEMs must focus on all aspects of channel management. They must examine dealers’ financial health, enabling investment in the digital and physical dealer experience. They must manage the day-to-day performance of dealership processes. And they must secure and retain high-performing employees who are skilled, empowered and supported with the right tools, information and training.

What do we offer?

Through decades of industry changes, MSX has used its unrivaled automotive experience to support our automotive customers and prepare them for the future of retail.

200,000

Dealer employees trained annually

20%

Increase in productivity

3 x

ROI for training solutions and tools

320,000

Staff training sessions delivered annually

Future proof your retail networks

MSX’s Channel Management offerings are designed to boost sales and increase profits for manufacturers and dealerships.

MSX can help deliver consistency across your network and make it more attractive to customers by promoting its vision, proficiency and competence, and leaving the ‘hard sell’ behind.

Our products help you to better manage three core areas of your retail business: People Performance, Financial Performance and Sales Performance.

$325Billion

The projected value
of the worldwide
e-learning market
in 2025.
(Source: Forbes)

25% to 60%

The rates of
increasing retention
due to e-learning.
(Source: SH!FT)

900%

The growth of
corporate e-learning
between 2001 and 2017.
(Source: eLearning Industry)

42%

The percentage
of US companies whose
revenues have increased
because of e-learning.
(Source: eLearning Industry)

Exceed automotive retail expectations

Today’s customers switch between online and offline channels multiple times during a single buying journey. OEMs must engage with these connected customers, but they face fierce competition from online retailers whose vast repositories of customer data can offer them an advantage.

Today, manufacturers can compete more effectively by adopting new retail models and in-store formats. You can recognize customers’ preferences for multi-channel journeys by introducing flexible, transferable online and offline channels. You can build closer, more direct relationships with customers through insight and intelligence. And you can help dealer employees to upskill using training programs that have been reinvented for digital devices, helping them learn relevant new competencies to support your connected retail environments.

Channel Management solutions

People Performance

Develop the knowledge and skills of employees across your retail business using digital tools and apps that make learning effective, enjoyable and accessible for employees anywhere and at any time.

Financial Performance

Understand and improve the financial performance of your dealer network using tools that provide financial reporting and analysis, and which help you gain understanding and insight for effective decision making.

Sales Performance

Improve your sales performance through better planning, productivity and performance management of dealer sales teams and people.

Retail Analytics

Insight: A retail intelligence platform developed to help you identify actionable insights and make informed decisions.

Retail Personnel Development

Micro-learning Platform: A learning and development platform designed for mobile devices.

Play: A mobile learning app that offers on-demand content, learning and competence-development activities on employees’ mobile devices

Ask-the-Master: A peer-to-peer learning app which works on employees’ devices, helping them absorb skills from knowledgeable and experienced team members.

Retail Sales Performance

Sales Driver – A web-based financial reporting and analysis tool, designed exclusively to manage new car sales and customer service performance.

Lead your dealer network
into the digital revolution

MSX Channel Management:

Helps you measure and drive behavior change and knowledge growth

Optimizes financial business performance

Gives insight into your business for effective decision making

Improves ROI by harnessing the power of big data

Help employees reach their skills potential

MSX knows how today’s employees learn most effectively, and how to improve their skills.

Using MSX’s Retail Personnel Development Platform, employees can manage and track their own learning and performance. Supported by artificial intelligence and machine learning, these tools learn from individual training patterns and preferences and continuously adapt to their needs.

Boost the financial performance of your network

The financial stability of your dealer network is critical in gaining retail market share. MSX’s Financial Performance services include financial analysts and business consultants who review the financial health of your dealer network and examine your profits, processes and people.

They’re supported by state-of-the-art technologies that use data science, powerful predictive analytics and business intelligence. Using real-time access to financial and operational data, we monitor and track your financial status, look for patterns in performance, identify areas of your business that need support and help you make informed, targeted decisions.