Build customer relationships that reap rewards

Sales Excellence Process

A proactive sales strategy focused on individual customer needs is key to acquiring new customers and preserving current relationships and loyalty. In fact, current sales process evaluations show a direct link between service excellence and long-term customer loyalty. MSXI’s Sales Excellence Solutions systematically optimize your sales strategy throughout the retail process at every opportunity (new and used car sales, fleet sales and aftersales service). Our focused training, staffing and technology solutions ensure dealers and OEMs have the necessary information and skills to provide customers with more personalized offers, services and interactions. The result is increased dealership visits, conversion rates, a more effective sales force as well as high customer satisfaction and loyalty. 

As the leading global provider of integrated business solutions for the automotive industry, MSXI has the extensive experience necessary to align and implement sales excellence programs, processes and best practices in order to achieve improved, sustainable sales results. With more than 6,000 industry experts in 80 countries, a broad range of easy-to-integrate technology tools and sales excellence programs currently active in more than 10,000 dealerships worldwide, we can seamlessly incorporate a sales excellence solution in any retail network.

For more information click on the video or contact us so we can optimize your sales processes and open up new retail opportunities throughout your dealer network.


Detroit, August 28th – MSX International (MSXI),  a leading, global technology-enabled business process outsourcing company, has been named ‘Services...

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The leading international consultancy in the automotive retail space proudly announces formal corporate name change and rebrand to MSX International.

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The strategic investment in MCON Group contributes to:
•    MSXI’s digitalization strategy and further expands the spectrum of capabilities in digital...

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