Close the technology gap and gear up for the future

Service Excellence Process

Satisfying customers during a service experience is critical to building customer retention and long-term brand loyalty. The MSXI Service Excellence Solution offers a rapid and long-term ROI for OEMs, NSCs and dealerships by streamlining workshop processes, improving workshop and technician efficiency, as well as increasing dealership capacity and service sales. We take a custom approach that starts with a two-day site assessment led by highly trained and independent automotive retail experts. This process identifies opportunities for improvement and creates initiatives that focus on your key business processes.

Our Service Excellence Solution has been tested in numerous dealership networks, consistently delivering successful results with full executive management approval and multi-year funding. Follow-up programs and continued training based on workshop performance indicators ensure long-term sustainability of your performance improvement as well as notable increases in part and service sales.

Contact us to learn more about how we can help you optimize your after sales service.


Detroit, August 28th – MSX International (MSXI),  a leading, global technology-enabled business process outsourcing company, has been named ‘Services...

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The leading international consultancy in the automotive retail space proudly announces formal corporate name change and rebrand to MSX International.

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The strategic investment in MCON Group contributes to:
•    MSXI’s digitalization strategy and further expands the spectrum of capabilities in digital...

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