Thursday, March, 9th 2023
MSX International invites you to an exclusive, face-to-face conversation with Europe’s new-mobility leaders.
At this event, you will join other distinguished guests in exploring the industry’s hottest topic – customer experience (CX). Discussions will focus on how new-mobility providers can manage its challenges and opportunities, and best engage with customers.
The sessions will examine the powerful new ways in which transformative mobility organizations like yours will drive more innovative customer journeys across service and sales.
This half-day event will host executives of new-mobility providers, and will include open workshops, network opportunities, and a private dinner.
15:30 – 15:50
Welcome coffee: BMW World’s reception area
15:50 – 16:15
Introduction of participants
16:15 – 16:30
Spotlight on CX innovation: Setting the scene
16:30 – 17:30
Group discussion: Customer journey challenges and best practices – a focus on sales models
17:30 – 18:30
Group discussion: Customer journey challenges and best practices – a focus on service models
18.30 – 18:45
Topic recap: Discussion summary
18:45 – 19:15
The power of newcomers: What’s your take? An optional opportunity to share a thought leadership statement – addressing the role of new mobility innovators in CX (for social media).
19:30 – 22:00
Dinner in the EssZimmer fine-dining restaurant
BMW World, Munich
For the first time…
will collaborate in person to scrutinize CX – the hottest industry topic.
will enable guests to connect and collaborate in one of the world’s most inspiring automotive venues.