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Warranty and Repair Efficiency

MSX’s end-to-end warranty management services cut costs, reduce waste, and increase customer and partner satisfaction.

Our custom business solutions and AI-led automation tools streamline warranty management, boosting efficiency and generating bigger returns. We help reduce the costs of managing warranty, comply with regulations, stay ahead of diagnosis and repair procedures, and exceed growing customer demands.

We have over 20 years of experience in automotive warranty, operating across more than 80 countries.

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Global warranty projects in place

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Dedicated warranty specialists

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Dealers consulted

We have over 20 years of experience in automotive warranty, operating across more than 80 countries.

0

Global warranty projects in place

0

Dedicated warranty specialists

0

Dealers consulted

Our intelligent approach delivers real value

MSX Digital Warranty solutions help brands take control of warranty, increase efficiency, reduce processing times, and accelerate warranty claim decisions.

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The MSX Digital Warranty Platform streamlines warranty processes through automation, significantly reducing the need for manual intervention, enabling teams to focus on high-value claims and activities.

Our services and solutions generate real value for businesses by cutting the cost of warranty claims handling and auditing, improving accuracy, and reducing warranty waste. By lowering claim processing times, we also help businesses increase customer and partner satisfaction.

Explore our end-to-end warranty portfolio

We help manage every step of the warranty process, from agent training and support to seamless claims processing, and the analysis of warranty programs and operations. Our portfolio can be customized to suit your business processes and rules, and adapted to industry changes and fluctuations so they meet your needs now and in future.

Warranty Claims Review

Our artificial intelligence-driven claims assessing solutions automatically select and process low–value, low-risk claims, freeing up time for warranty agents to focus on high-value claims.

Repair Pre-approval

Our pre-approval solution enables pre-authorization of repairs to minimize costs and improve the quality of the repair.

Warranty Coaching and Audits

We offer onsite and remote coaching and auditing to improve warranty process compliance.

Parts Return Center

Our Parts Return Center use analytics to prioritize parts recalled, quickly analyze root cause and improve quality.

Warranty Business Intelligence

We leverage your warranty data to identify insights that help improve your performance.

Dealer Network Support

We manage requests from the dealer network for support with complex systems and policies​.

Recall Management

We support the entire recall life cycle with customized actions improving completion rate and transparency in the process.

Warranty Digital Platform

Our Warranty Digital Platform leverages AI to manage the end-to-end claim review process, optimizing warranty savings and controlling costs.

Warranty Claims Review

Our artificial intelligence-driven claims assessing solutions automatically select and process low–value, low-risk claims, freeing up time for warranty agents to focus on high-value claims.

Repair Pre-approval

Our pre-approval solution enables pre-authorization of repairs to minimize costs and improve the quality of the repair.

Warranty Coaching and Audits

We offer onsite and remote coaching and auditing to improve warranty process compliance.

Parts Return Center

Our Parts Return Center use analytics to prioritize parts recalled, quickly analyze root cause and improve quality.

Warranty Business Intelligence

We leverage your warranty data to identify insights that help improve your performance.

Dealer Network Support

We manage requests from the dealer network for support with complex systems and policies​.

Recall Management

We support the entire recall life cycle with customized actions improving completion rate and transparency in the process.

Warranty Digital Platform

Our Warranty Digital Platform leverages AI to manage the end-to-end claim review process, optimizing warranty savings and controlling costs.

Leading digital solutions and unrivaled expertise transform your warranty business

We work closely with you to customize and deploy any or all elements of our comprehensive suite of warranty programs, best-practice techniques, state-of-the-art automation tools, business intelligence offerings and employee training.

Technology

MSX warranty solutions include innovative tools, driven by artificial intelligence and machine learning, which ease warranty costs and boost accuracy.

Claims are allocated based on criteria such as customer complaints, financial risks, quality issues, assessment team availability, and technical and language skills.

Operational warranty workflows can be managed remotely, while a web-based rules engine allows the real-time adjustment of rules parameters.

Analytics Insight

We harness and analyze information, captured by automation tools and more seamless data flows across your organization, to deliver more meaningful business insights.

Business intelligence drives strategic management decisions at OEM, NSC and dealer level. It helps businesses monitor and control warranty spend and trends and stay ahead of potential quality or engineering issues.

Learning

Our extensive warranty knowledge combined with our specialist training services ensure your people have the support they need to get the most out of your warranty solutions.

MSX technology provides continuous feedback on technical skills within the warranty team. It means automotive businesses can easily monitor, identify and attend to specific training needs.

Program development/delivery

Our expert services include the development of specialized warranty programs that meet a client’s specific business need or needs.

We work closely with your business to implement and deploy new warranty processes and solutions efficiently and with minimal impact on your day-to-day operations.

Technology

MSX warranty solutions include innovative tools, driven by artificial intelligence and machine learning, which ease warranty costs and boost accuracy.

Claims are allocated based on criteria such as customer complaints, financial risks, quality issues, assessment team availability, and technical and language skills.

Operational warranty workflows can be managed remotely, while a web-based rules engine allows the real-time adjustment of rules parameters.

Analytics Insight

We harness and analyze information, captured by automation tools and more seamless data flows across your organization, to deliver more meaningful business insights.

Business intelligence drives strategic management decisions at OEM, NSC and dealer level. It helps businesses monitor and control warranty spend and trends and stay ahead of potential quality or engineering issues.

Learning

Our extensive warranty knowledge combined with our specialist training services ensure your people have the support they need to get the most out of your warranty solutions.

MSX technology provides continuous feedback on technical skills within the warranty team. It means automotive businesses can easily monitor, identify and attend to specific training needs.

Program development/delivery

Our expert services include the development of specialized warranty programs that meet a client’s specific business need or needs.

We work closely with your business to implement and deploy new warranty processes and solutions efficiently and with minimal impact on your day-to-day operations.

Our engagement models are tailored to your needs

We are flexible, agile and responsive. Our engagement models ensure we can offer the right package of solutions and services to meet your organization’s unique warranty requirements.

Whether you’d like us to develop a complete strategy that includes programs, services and technologies and deploy it across your business, or tailor a project in response to a specific challenge or opportunity, our smart and cost-effective solutions will work for you.

Full-service BPO 

MSX delivers end-to-end solutions, from concept and design to delivery and ongoing support. Our expert teams use best practices, proven techniques and innovative technologies to support your warranty operations now and in future.

On-demand projects 

Our warranty solutions and services are flexible and dynamic, so we can adapt quickly to the requirements of your ad-hoc projects and manage them faster and more cost effectively than most in-house arrangements.

MSX digital warranty platforms 

Our AI-driven, automated warranty management solutions integrate seamlessly into your organization, helping to enhance performance, offer more detailed insight, and improve efficiency

Our engagement models are tailored to your needs

We are flexible, agile and responsive. Our engagement models ensure we can offer the right package of solutions and services to meet your organization’s unique warranty requirements.

Whether you’d like us to develop a complete strategy that includes programs, services and technologies and deploy it across your business, or tailor a project in response to a specific challenge or opportunity, our smart and cost-effective solutions will work for you.

Full-service BPO 

MSX delivers end-to-end solutions, from concept and design to delivery and ongoing support. Our expert teams use best practices, proven techniques and innovative technologies to support your warranty operations now and in future.

On-Demand Projects 

Our warranty solutions and services are flexible and dynamic, so we can adapt quickly to the requirements of your ad-hoc projects and manage them faster and more cost effectively than most in-house arrangements.

MSX Digital Warranty Platforms 

Our AI-driven, automated warranty management solutions integrate seamlessly into your organization, helping to enhance performance, offer more detailed insight, and improve efficiency.

Automated, digital tools save time and cut costs

Driven by AI and machine learning, our automation solutions integrate with your existing warranty systems to score incoming claims, identifying anomalies and fraudulent claims, and finding hidden value. Low-value claims are managed through our automation platform, while high-risk claims are assigned to the agents best suited to handling them.

You can process more claims in less time and focus on those most likely to generate value for your business.

We help businesses thrive

Crafting innovative, tailored warranty solutions

We are warranty experts

Our experts are global leaders in warranty, driving the development of solutions and services for automotive warranty and repair.

We are automotive specialists

Our rich experience and deep expertise in every area of automotive retail – sales, aftersales, technical and warranty – enables us to accelerate our clients’ warranty projects.

We are always innovating

We are constantly pushing the boundaries of possibility, bringing new ideas to our clients to help them enhance warranty management while reducing cost.

We are present where you are

Our global presence in more than 60 countries allows us to deploy learning solutions for our clients at scale, and with unmatched speed. 

Crafting innovative, tailored warranty solutions

We are learning experts
Our team of learning experts – learning designers, facilitators and administrators – are at the forefront of advances in automotive L&D.

We are automotive specialists
Our rich experience and deep expertise in every area of automotive retail – sales, aftersales, technical and warranty – enables us to accelerate our clients’ learning projects.

We are always innovating
We are constantly pushing the boundaries of possibility, bringing new ideas to our clients to help them enhance the impact of learning while reducing cost.

We are present where you are
Our global presence in more than 60 countries allows us to deploy learning solutions for our clients at scale, and with unmatched speed.

Find smarter solutions with Warranty and Repair Efficiency

Find smarter solutions with Warranty and Repair Efficiency

Latest insights

SUCCESS STORY: Transformational warranty solution exceeds expectations

A luxury, global brand established a strategic partnership with MSX to modernize its warranty operations, defining a roadmap that focused on continuous improvement and ensured the best delivery method for the new strategy.

Improve warranty management accuracy and efficiency with AI and automation

AI and automation – when combined with human knowledge – are helping brands take control of warranty and maximize savings.

Driving warranty change with digital integration

Economic uncertainty, emissions regulations and growing competition are all adding to manufacturers’ cost pressures.