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Latest articles from our experts

Embrace the dynamic future: Empowering learning in a rapidly evolving mobility landscape

By David Lowrie, Global Solutions Leader

OEMs must introduce new learning solutions, building a workforce capable of meeting new customer expectations and embracing emerging trends.

Exploring new opportunities in the wholesale parts industry

By Rikard Asbjornsen, Global Solutions Leader, Fleet Readiness – Parts & Accessories Distribution

While EV growth has challenged the wholesale parts industry, many vital and lucrative opportunities remain for businesses.

Improve warranty management accuracy and efficiency with AI and automation

By Pasquale Aloi, Global Solutions Leader, Warranty and Repair Efficiency

AI and automation – when combined with human knowledge – are helping brands take control of warranty and maximize savings.

Our latest customer success stories

Raising the bar

Transformational warranty solution exceeds expectations

A luxury, global brand established a strategic partnership with MSX to modernize its warranty operations, defining a roadmap that focused on continuous improvement and ensured the best delivery method for the new strategy. The systematic approach centralized warranty handling across the organization, resulting in increased dealer satisfaction and the reinforcement of brand loyalty.

Outside-the-box learning

New ecosystem boosts engagement by 30%

MSX enabled a luxury automotive brand to implement a strategic initiative aimed at improving the OEM’s overall learning capabilities. A new learning ecosystem revitalized educational initiatives, helping improve learning capabilities and redirecting its focus towards learner engagement as a primary way of measuring ROI on learning spend.

Sky high ROI

Trade parts program achieves 600% return

One of the world’s most esteemed automotive manufacturers engaged MSX to enhance its trade parts business. By embracing new opportunities, we developed a customizable trade parts strategy designed to transform our client’s ordering processes, pricing, and inventory management.

Authoring the future

OEM shrinks cost with more accurate streamlined publications

MSX enables a global, leading automotive manufacturer to reduce costs by streamlining its technical authoring processes through the integration of MSX’s state-of-the-art CMS, and introducing efficiencies throughout the organization.

Raising the bar

Transformational warranty solution exceeds expectations

A luxury, global brand established a strategic partnership with MSX to modernize its warranty operations, defining a roadmap that focused on continuous improvement and ensured the best delivery method for the new strategy. The systematic approach centralized warranty handling across the organization, resulting in increased dealer satisfaction and the reinforcement of brand loyalty.

Outside-the-box learning

New ecosystem boosts engagement by 30%

MSX enabled a luxury automotive brand to implement a strategic initiative aimed at improving the OEM’s overall learning capabilities. A new learning ecosystem revitalized educational initiatives, helping improve learning capabilities and redirecting its focus towards learner engagement as a primary way of measuring ROI on learning spend.

Sky high ROI

Trade parts program achieves 600% return

One of the world’s most esteemed automotive manufacturers engaged MSX to enhance its trade parts business. By embracing new opportunities, we developed a customizable trade parts strategy designed to transform our client’s ordering processes, pricing, and inventory management.

Authoring the future

OEM shrinks cost with more accurate streamlined publications

MSX enables a global, leading automotive manufacturer to reduce costs by streamlining its technical authoring processes through the integration of MSX’s state-of-the-art CMS, and introducing efficiencies throughout the organization.

Latest episode: Navigating the automotive sales transformation

Videocast with industry experts Ralph Krantz, Dirk Bott, and Mouna Ayed.

As the mobility market undergoes a profound transformation, driven by technological advances and the entry of industry disruptors, established automakers and disruptors alike must transform their operational strategies. With each grappling with distinct challenges and leveraging unique strategies, the intricacies of the customer journey, lead conversion rates, and quick decision-making demands a user-centric approach, which will be the key to success.

Customer engagement emerges as a critical factor, requiring a strategic transformation to meet the demand for a seamless online and offline experience. Established OEMs must adapt to a dynamic market through structural changes and digital tool integration, focusing on brand loyalty and balance between innovation and market demands.

Meanwhile, disruptors must learn vital lessons in innovation, crafting compelling brand narratives, and balancing disruption with consumer alignment. Fundamental elements such as a well-structured sales funnel and go-to-market strategies are key. While established OEMs emphasize a clear brand positioning, speed, and customer-centricity, the success for both depends heavily on investing in a strong brand narrative and adopting lean organizational structures, paving the way for a sustainable future.

In our latest video, hosted by MSX’s Mouna Ayed, industry experts Ralph Krantz, a veteran in the automotive industry with 25 years of experience, and Dirk Bott, Global Vice President at MSX International explore this transformation, discussing strategies to maintain a balance between tradition and disruption, and provide valuable guidance for stakeholders navigating the dynamic landscape of automotive sales.