Skip to content

Actionable Insights

Create opportunities and drive value through analytics and insight

MSX Actionable Insights enable manufacturers and their retailers to transform data into meaningful and actionable information that supports decisions and help your brand grow. Our teams of experts work with cutting-edge technologies to capture, consolidate, visualize and analyze your data. We then help you apply knowledge to improve multiple areas of your organization, to transform your operations and better support your customers.

0
+

Files received annually

0
Billion

Records received annually

0
Million

Repair orders received annually

We have over 20 years of experience in delivering actionable insights across more than 80 countries.

0
+

Files received annually

0
Billion

Records received annually

0
Million

Repair orders received annually

Streamline every function within your business

Improve decision making across your organization, streamline processes and increase revenue.

MSX’s experience in the automotive industry gives us a unique understanding of the sector and its challenges and opportunities. We apply analytics to help you cut costs and increase efficiencies and help your employees do their jobs more effectively. Our solutions and services help you improve every area of your business, from retail performance and sales and marketing strategies, to workshop operations, technical support services, and warranty management.

Our Actionable Insights programs will help you identify and overcome challenges or issues, streamline all services, and measure success.

Use information to build consumer trust

Improve responsiveness, accelerate services and build long-term customer loyalty.

MSX Actionable Insights can be applied to all areas of the consumer journey, helping brands to deliver improvements that promote more seamless and enjoyable customer experiences. Smarter data and analytics enable you to better understand customers and prioritize their needs, delighting them at every touchpoint. With MSX Actionable Insights you can:

Benchmark your service performance against your competitors.

Gain insights on ideal business partners.

Optimize pricing based on customer history.

Automate processes with AI-driven data models.

Develop new capabilities derived from data insights.

Boost efficiency and streamline operations.

Our Actionable Insights services future-proof your business

MSX delivers the industry knowledge and trained personnel to interpret and evaluate your data in multiple ways. Using highly secure processes, we build relationships between data sets and gather and collate information from systems across your network. We create business rules to meet your program objectives, implement solutions to overcome inefficiencies, and measure their success.

​The MSX Actionable Insights portfolio covers four key areas:

Data Visualization and Diagnostic Services

We analyze and model data to predict trends and outcomes and identify which actions can provide the best improvements.

Strategic Insights

We curate data that helps our clients understand the changing dynamics of their marketplaces and their place within them.

Performance Insights

We provide cross-industry data and operational data that allows our clients to truly understand their performance levels.

 

 

Sensor Analytics

We leverage sensor data to map and analyze operations, leading to breakthrough improvements in performance.

Our Actionable Insights services future-proof your business

MSX delivers the industry knowledge and trained personnel to interpret and evaluate your data in multiple ways. Using highly secure processes, we build relationships between data sets and gather and collate information from systems across your network. We create business rules to meet your program objectives, implement solutions to overcome inefficiencies, and measure their success.

​The MSX Actionable Insights portfolio covers four key areas:

Data Visualization and Diagnostic Services

We analyze and model data to predict trends and outcomes and identify which actions can provide the best improvements.

Strategic Insights

We curate data that helps our clients understand the changing dynamics of their marketplaces and their place within them.

Performance Insights

We provide cross-industry data and operational data that allows our clients to truly understand their performance levels.

 

 

Sensor Analytics

We leverage sensor data to map and analyze operations, leading to breakthrough improvements in performance.

MSX Insight BM

Intelligence to help dealers thrive

Business intelligence lies at the heart of dealer network success. Presented, analyzed, and managed in the right ways, data reveals insights into your organization’s financial and operational health, identifies areas for improvement, and enables solutions that improve dealer performance and profitability.

MSX’s Business Management solution, Insight BM, is an innovative reporting tool that offers in-depth analysis of business data, helping users to track and manage KPIs, and giving brands access to crucial operational, financial, and management information that quickly helps them see where opportunities lie.

MSX engagement models are tailored to your needs

Our teams of data analysts, data engineers, data consultants and software engineers work with you in the way you need them to – on individual projects, or as a core team that’s part of your organization. They can build entire programs, based on your KPIs, that include everything from data capture to the delivery of solutions and training, or they can support your projects with ad-hoc advice, reports or visualizations.

Our Actionable Insights tools and services are flexible and dynamic, so we can adapt quickly to the requirements of your ad-hoc projects and manage them faster and more cost effectively than most in-house arrangements.

MSX engagement models are tailored to your needs

Our teams of data analysts, data engineers, data consultants and software engineers work with you in the way you need them to – on individual projects, or as a core team that’s part of your organization. They can build entire programs, based on your KPIs, that include everything from data capture to the delivery of solutions and training, or they can support your projects with ad-hoc advice, reports or visualizations.

Our Actionable Insights tools and services are flexible and dynamic, so we can adapt quickly to the requirements of your ad-hoc projects and manage them faster and more cost effectively than most in-house arrangements.

Unlock the value of your data

MSX is committed to remaining at the forefront of new technology trends and in line with changing consumer behavior. Our Actionable Insights help brands to analyze market trends, understand what drives customer demand and make effective business decisions. Actionable Insights can identify potential issues with vehicles before they become problems, for example, reducing the likelihood of costly recalls.

Actionable Insights help your brand:

Cut costs

Streamline operations

Boost productivity

Minimize waste

Identify and resolve inefficiencies

Streamline workflows

Increase revenue

Increase customer loyalty

We are Actionable Insights experts

Our expert analysts have experience using a range of tools to support data processing, storage, preparation and visualization.

We are automotive specialists

We have a rich experience in delivering Actionable Insights services across all areas of business, from sales and aftersales, to technical and warranty.

We are always innovating

We can support your needs throughout your Actionable Insights journey, from strategy design through to analysis and reporting.

We are present where you are

Our presence in more than 60 countries gives us the global automotive knowledge to apply effective and customized Actionable Insights solutions for our clients.

We are Actionable Insights experts

Our expert analysts have experience using a range of tools to support data processing, storage, preparation and visualization.

We are automotive specialists

We have a rich experience in delivering Actionable Insights services across all areas of business, from sales and aftersales, to technical and warranty.

We are always innovating

We can support your needs throughout your Actionable Insights journey, from strategy design through to analysis and reporting.

We are present where you are

Our presence in more than 60 countries gives us the global automotive knowledge to apply effective and customized Actionable Insights solutions for our clients.

Gain further insights.

Gain further insights.

Latest insights

Is the traditional KPI dead? The future of performance management in a data-driven era

KPIs have been crucial in measuring success in the mobility industry. But as digital transformation accelerates, relying solely on retrospective metrics may no longer be enough.

Breaking down silos: How data integration forms the foundation for advanced analytics

The automotive landscape is notably complex, with numerous stakeholders influencing its operational dynamics. Achieving comprehensive data coverage requires significant time, investment, and handling to ensure business success.

Empowering employees: Offering insight, improving performance

Find out how MSX helps a leading OEM strengthen its Asia Pacific dealer network through a comprehensive, face-to-face dealership consulting program, improving its return on sales (ROS) and Fixed Operation Absorption (FOA).