Skip to content

Insights

Latest articles from our experts

Is the traditional KPI dead? The future of performance management in a data-driven era

By Felipe Cruz, Global Solutions Leader, Actionable Insights

KPIs have been crucial in measuring success in the mobility industry. But as digital transformation accelerates, relying solely on retrospective metrics may no longer be enough.

Is convenience killing the automotive service industry?

By Lois Valente, Global Solutions Leader of Parts, Accessories & Service Performance

Understanding and integrating convenience into the service experience has become crucial for retaining customer loyalty and staying competitive.

Revolutionizing automotive leasing: Blending CX, tradition, and innovation

By Elvira Llorens, Global VP, MSX Consumer Engagement

Automotive leasing companies face challenges in delivering seamless, efficient services. Addressing these is crucial for competitiveness and customer satisfaction.

MSX Webinar Series

MSX WEBINAR: Steering Green: The European Green Deal’s Drive to Automotive Sustainability

Explore the foundations of the European Green Deal and discover valuable insights and innovative strategies that will help you thrive in the evolving automotive landscape.

MSX WEBINAR: From attraction to advocacy: Transforming customer engagement in the automotive industry

Explore the transformative power of customer education in the automotive industry, from attracting potential buyers to fostering brand advocacy.

Our latest customer success stories

Raising the bar

Transformational warranty solution exceeds expectations

A luxury, global brand established a strategic partnership with MSX to modernize its warranty operations, defining a roadmap that focused on continuous improvement and ensured the best delivery method for the new strategy. The systematic approach centralized warranty handling across the organization, resulting in increased dealer satisfaction and the reinforcement of brand loyalty.

Outside-the-box learning

New ecosystem boosts engagement by 30%

MSX enabled a luxury automotive brand to implement a strategic initiative aimed at improving the OEM’s overall learning capabilities. A new learning ecosystem revitalized educational initiatives, helping improve learning capabilities and redirecting its focus towards learner engagement as a primary way of measuring ROI on learning spend.

Sky high ROI

Trade parts program achieves 600% return

One of the world’s most esteemed automotive manufacturers engaged MSX to enhance its trade parts business. By embracing new opportunities, we developed a customizable trade parts strategy designed to transform our client’s ordering processes, pricing, and inventory management.

Authoring the future

OEM shrinks cost with more accurate streamlined publications

MSX enables a global, leading automotive manufacturer to reduce costs by streamlining its technical authoring processes through the integration of MSX’s state-of-the-art CMS, and introducing efficiencies throughout the organization.

 

Life-long loyalty starts here

Service bookings double with effective lead management

MSX supported a leading European national sales company by implementing a fully integrated Service Lead Management solution empowering agents to reach out to customers for dealers.

Boosting EV sales confidence

MSX EV Dealer coaching sparks capability growth

A major multinational automotive brand overcame EV adoption barriers across Europe and improved dealer confidence in selling EVs by 16.5%. Our strategic approach not only strengthened the dealership performance but also aligned with market needs, driving significant improvements in dealer capabilities and customer-centric practices.

Empowering electric mobility

A case of market expansion and transformation

With the popularity of EVs on the rise and the consequent demand for EV infrastructure rapidly growing, revolutionary charging solutions are required to transform the EV landscape. An established EV charging service provider is making waves across Europe, expanding their off-grid mobile fast charging solutions with the help of a robust go-to-market strategy.

Raising the bar

Transformational warranty solution exceeds expectations

A luxury, global brand established a strategic partnership with MSX to modernize its warranty operations, defining a roadmap that focused on continuous improvement and ensured the best delivery method for the new strategy. The systematic approach centralized warranty handling across the organization, resulting in increased dealer satisfaction and the reinforcement of brand loyalty.

Outside-the-box learning

New ecosystem boosts engagement by 30%

MSX enabled a luxury automotive brand to implement a strategic initiative aimed at improving the OEM’s overall learning capabilities. A new learning ecosystem revitalized educational initiatives, helping improve learning capabilities and redirecting its focus towards learner engagement as a primary way of measuring ROI on learning spend.

Sky high ROI

Trade parts program achieves 600% return

One of the world’s most esteemed automotive manufacturers engaged MSX to enhance its trade parts business. By embracing new opportunities, we developed a customizable trade parts strategy designed to transform our client’s ordering processes, pricing, and inventory management.

Authoring the future

OEM shrinks cost with more accurate streamlined publications

MSX enables a global, leading automotive manufacturer to reduce costs by streamlining its technical authoring processes through the integration of MSX’s state-of-the-art CMS, and introducing efficiencies throughout the organization.

Life-long loyalty starts here

Service bookings double with effective lead management

MSX supported a leading European national sales company by implementing a fully integrated Service Lead Management solution empowering agents to reach out to customers for dealers.

Boosting EV sales confidence

MSX EV Dealer coaching sparks capability growth

A major multinational automotive brand overcame EV adoption barriers across Europe and improved dealer confidence in selling EVs by 16.5%. Our strategic approach not only strengthened the dealership performance but also aligned with market needs, driving significant improvements in dealer capabilities and customer-centric practices.

Empowering electric mobility

A case of market expansion and transformation

With the popularity of EVs on the rise and the consequent demand for EV infrastructure rapidly growing, revolutionary charging solutions are required to transform the EV landscape. An established EV charging service provider is making waves across Europe, expanding their off-grid mobile fast charging solutions with the help of a robust go-to-market strategy.

Thought Leadership Interview Series

Transforming retail: The automotive and mobility evolution

Ep. 1: The current state of automotive retail

In our latest video, smart CEO Dirk Adelmann joins MSX’s Jayesh Jagasia and Andrea Sorrenti to discuss the retail models driving today’s automotive industry, and the ways in which consumers are influencing the sales channels and experiences brands offer.

YouTube

By loading the video, you agree to YouTube's privacy policy.
Learn more

Load video

Ep. 2: The factors influencing brands´ decisions on distribution models

smart CEO Dirk Adelmann joins MSX’s Jayesh Jagasia and Andrea Sorrenti to discuss the retail models driving today’s automotive industry, and the factors influencing the distribution model decisions of automotive brands.

Ep. 3: Reimagining the customer experience through different retail formats

smart CEO Dirk Adelmann joins MSX’s Jayesh Jagasia and Andrea Sorrenti to discuss the retail models driving today’s automotive industry, and the ways in which new innovations are enhancing the customer experience.

Ep. 4: Identifying challenges and opportunities in the evolving retail landscape

smart CEO Dirk Adelmann joins MSX’s Jayesh Jagasia and Andrea Sorrenti to discuss the retail models driving today’s automotive industry, and how new retail formats are changing the ways NSCs and dealers generate revenue.