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Digital Learning

MSX Learning Solutions enable Movers and Makers to deliver measurable business results, powered by our unrivaled expertise, experience and global presence.

We are global leaders in automotive learning. As mobility experts with a rich history in serving the automotive industry, we are keenly aware that these are times of unprecedented change. New brands, new business models and evolving customer expectations are placing huge demands on mobility providers and their retail partners.

In today’s highly competitive industry, motivated, engaged and capable people are your key to success. Our portfolio of learning solutions enables your team to stay ahead of change. Our immersive training and innovative learning solutions influence hundreds of thousands of people every year, helping them to reach their full potential.

Our immersive training and innovative learning solutions touch hundreds of thousands of people every year, and we enable them to rise to their full potential.

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Dealer employees trained annually

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%

Increase in productivity

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X

ROI for training solutions and tools

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Staff training sessions delivered annually

Our immersive training and innovative learning solutions touch hundreds of thousands of people every year, and we enable them to rise to their full potential.

0

Dealer employees trained annually

0
%

Increase in productivity

0
X

ROI for training solutions and tools

0

Staff training sessions delivered annually

Our performance-based learning approach

Today, we understand better than ever how people learn best, how they engage with new information, and how they’re most likely to retain knowledge.

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Our competence development methodology begins with our ability to leverage your business data – including financial and operational performance indicators – and use it to develop actionable insights. With this, we can identify learning needs at an individual and organizational level. This methodology combines the transfer of knowledge and skills through training, and the application of knowledge and skills through coaching.

On an ongoing basis, we will measure the impact of training and coaching on the individual and on the business by monitoring the business performance indicators that we aim to influence.

This is MSX Learning. Works for your brand. Works for your people .

We work with you across your business – from the factory to the store.

The automotive business is complex, and each function has its own learning needs and priorities. Our automotive learning solutions reach multiple domains within the automotive and mobility industry.

Whether you want to strengthen the competence of your people, or those employed by your partners in distribution, retail and aftersales, you will benefit from our deep understanding of your business and our unique ability to work across all aspects of your operation.

Sales, commercial and product training

We drive conviction, competence and confidence amongst sales teams, enhancing sales, market share and customer experience.

Aftersales and technical training

We strengthen the competence of your aftersales teams and the efficiency of your workshops, driving improvements to first-time-right rates, customer experience and workshop profitability.

Manufacturing and production training

We train your factory staff at scale – whether it’s to support a new manufacturing line or continuous improvements to your manufacturing processes.

Leadership training

We conceptualize, design, develop and deliver specialized learning and development programs that equip your teams with the knowledge, skills and tools to reach their full potential.

Other specialized training

In partnership with renowned universities, we develop the management and leadership skills of current and future generations of leaders who drive your business and those of your partners forward.

Sales, commercial and product training

We drive Conviction, Competence and Confidence amongst sales teams, resulting, moving the needle on sales, marketshare and customer experience.

Aftersales and technical training

We strengthen the competence of your aftersales teams and the efficiency of your workshops, driving improvements to first-time-right rates, customer experience and workshop profitability.

Manufacturing and production training

We train your factory staff at scale – whether it’s to support a new manufacturing line or continuous improvements to your manufacturing processes.

Leadership training

We conceptualize, design, develop and deliver specialized learning and development programs that equip your teams with the knowledge, skills and tools to reach their full potential.

Other specialized training

In partnership with renowned universities, we develop the management and leadership skills of current and future generations of leaders who drive your business and those of your partners forward.

We offer a comprehensive ‘end-to-end’ portfolio of learning solutions

Our comprehensive portfolio of learning solutions is designed to engage your employees and channel their initiative, delivering real value to your learners and your business.

Our solutions include all stages of learning development and implementation, from the design of learning curricula to the development of training content and tools; and from the delivery of training virtually or in person, to the analysis of training data. We work closely with you throughout the learning journey, leveraging our expertise and experience to deliver measurable value through your learning initiatives.

Learning

We deliver improved engagement and skills development that drives real world business outcomes required for the rapidly evolving automotive environment.

We offer a range of services, including designing curriculum strategies, developing content, mapping competencies, delivering learning, launching products, providing customer education, and offering coaching and mentoring.

Talent Acquisition and Assessment

Our solutions enable our customers to attract, select, assess, engage, retain and grow high-performing personnel.

We deliver a variety of services, such as personnel recruitment and assessment, certified assessors, assessment platforms, and talent management programs.

Learning Insights

Combining data and cutting-edge technology, we empower our customers to make informed decisions that maximize performance success in the most efficient manner.

Our services include the implementation of digital measurement and analytics tools, as well as the use of dashboards and administration panels to track program performance.

Certification and Retention

We provide our customers with the expertise to guarantee consistent performance standards while developing and retaining personnel, positively impacting business results in a constantly evolving industry.

Our services include digital tools to enable certification, reward and recognition program management, and external accreditation programs.

Administration and Managed Services

Our customers rely on MSX to deliver administration and managed services and to provide the technology, skills and resources to balance local needs and global objectives, driving overall performance.

We provide the training and facilities management, administration of programs and of digital learning tools required to support learning delivery.

Technology Implementation and Adoption

MSX offers a suite of highlight specialized technology solutions, providing our customers best-in-class digital tools that promote business outcomes.

This includes technology research, sourcing development and implementation, technology integration and adoption, and learning management systems.

Learning

We deliver improved engagement and skills development that drives real world business outcomes required for the rapidly evolving automotive environment.

We offer a range of services, including designing curriculum strategies, developing content, mapping competencies, delivering learning, launching products, providing customer education, and offering coaching and mentoring.

Talent Acquisition and Assessment

Our solutions enable our customers to attract, select, assess, engage, retain and grow high-performing personnel.

We deliver a variety of services, such as personnel recruitment and assessment, certified assessors, assessment platforms, and talent management programs.

Learning Insights

Combining data and cutting-edge technology, we empower our customers to make informed decisions that maximize performance success in the most efficient manner.

Our services include the implementation of digital measurement and analytics tools, as well as the use of dashboards and administration panels to track program performance.

Certification and Retention

We provide our customers with the expertise to guarantee consistent performance standards while developing and retaining personnel, positively impacting business results in a constantly evolving industry.

Our services include digital tools to enable certification, reward and recognition program management, and external accreditation programs.

Administration and Managed Services

Our customers rely on MSX to deliver administration and managed services and to provide the technology, skills and resources to balance local needs and global objectives, driving overall performance.

We provide the training and facilities management, administration of programs and of digital learning tools required to support learning delivery.

Technology Implementation and Adoption

MSX offers a suite of highlight specialized technology solutions, providing our customers best-in-class digital tools that promote business outcomes.

This includes technology research, sourcing development and implementation, technology integration and adoption, and learning management systems.

Our engagement models are tailored to your needs

We are flexible, agile and responsive. Our engagement models are tailored to your needs and priorities.

Whether you’d like us to develop a complete training strategy and deliver it to your teams, or tailor a learning solution responding to a specific business challenge or opportunity, we will help you build confidence, trust and loyalty with the people that matter.

Full-service BPO 

Operating as your ‘extended enterprise’, we are deeply integrated into your organization, and manage your training operation as an end-to-end full-service business process outsourcing (BPO) engagement.

On-demand projects 

With our ‘on-demand engagement’, we deliver solutions to your specific on-demand requirements in a flexible, agile and responsive manner using our talent, expertise and experience.

MSX digital learning platforms 

We offer our digital learning platforms via a software-as-a-service or software license model to enhance your learning initiatives.

Our engagement models are tailored to your needs

We are flexible, agile and responsive. Our engagement models are tailored to your specific needs and priorities.

Whether you’d like us to develop a complete training strategy and deliver it to your teams, or tailor a learning solution responding to a specific business opportunity, we will help you build confidence, trust and loyalty with the people that matter.

Full-service BPO 

Operating as your ‘extended enterprise’, we are deeply integrated into your organization, and manage your training operation as an end-to-end, full-service business process outsourcing (BPO) engagement.

On-Demand Projects 

With our ‘on-demand engagement’, we deliver custom solutions to your specific requirements in an agile manner using our talent, expertise, thought leadership and proven processes.

MSX Digital Learning Platforms 

We offer our digital learning platforms via a software-as-a-service or license model to enhance your learning initiatives.

We help businesses thrive

Crafting innovative, tailored learning solutions

We are learning experts

Our team of learning experts – learning designers, facilitators and administrators – are at the forefront of advances in automotive L&D.

We are automotive specialists

Our rich experience and deep expertise in every area of automotive retail – sales, aftersales, technical and warranty – enables us to accelerate our clients’ learning projects.

We are always innovating

We are constantly pushing the boundaries of possibility, bringing new ideas to our clients to help them enhance the impact of learning while reducing cost.

We are present where you are

Our global presence in more than 60 countries allows us to deploy learning solutions for our clients at scale, and with unmatched speed.

Crafting innovative, tailored learning solutions

We are learning experts

Our team of learning experts – learning designers, facilitators and administrators – are at the forefront of advances in automotive L&D.

We are automotive specialists

Our rich experience and deep expertise in every area of automotive retail – sales, aftersales, technical and warranty – enables us to accelerate our clients’ learning projects.

We are always innovating

We are constantly pushing the boundaries of possibility, bringing new ideas to our clients to help them enhance the impact of learning while reducing cost.

We are present where you are

Our global presence in more than 60 countries allows us to deploy learning solutions for our clients at scale, and with unmatched speed.

Drive performance.

Drive performance.

Latest insights

Educating customers boosts brand loyalty

Customer education helps owners get the most from their vehicles, strengthening their relationships with brands. 

OEMs take ownership of customer training

OEMs are delivering more intuitive learning experiences to align with the way customers interact with their vehicles. 

Digital learning reflects employee needs

Traditional learning methods can be restrictive, so OEMs are helping employees develop their skills in more effective ways.