Repair Optimization and Compliance
Modernize your warranty operations with MSX WASP
MSX Warranty-as-a-Service (WASP) provides a fully managed ecosystem for automotive warranty. By integrating OEM-certified specialists directly into your claim lifecycle, we remove procedural bottlenecks, capture lost revenue, and ensure every submission is technically precise.
Precision-led warranty management for the modern network
Warranty is no longer just a back-office task; it is a critical component of dealer profitability and OEM cost control. However, high staff turnover and increasingly technical repair procedures often lead to submission errors, delayed reimbursements, and significant financial leakage.
WASP bridges the gap between the workshop and the OEM. We provide the technical horsepower and administrative rigor required to turn warranty departments into high-efficiency hubs.
Seamless integration.
Total claim integrity.
Seamless integration. Total claim integrity.
Seamless integration.
Total claim integrity.
Expert-led claim engineering
Our specialists don't just "process" claims; they engineer them for success. By reviewing technician stories and parts documentation before submission, we ensure every claim tells a complete, compliant story that meets OEM standards.
Real-time financial oversight
Gain a transparent view of your warranty pipeline. Our centralized platform tracks every dollar in the system, providing OEMs and dealers with live dashboards that highlight pending approvals, paid claims, and areas requiring attention.
Continuous network upskilling
WASP is a proactive partnership. We use the data from your claims to identify recurring knowledge gaps in the service drive, providing targeted coaching that prevents future errors and improves overall repair documentation.
The WASP Framework: End-to-End Managed Services
MSX replaces fragmented warranty tasks with a cohesive, managed service model. We take ownership of the administrative burden, allowing your service teams to focus entirely on the customer and the vehicle.
Centralized lead orchestration
Connect multiple lead sources into a single operational flow. Each lead enters the same structured journey, reducing fragmentation and ensuring no opportunity is missed.
Intelligent routing and segmentation
Customer data is used to assign the right message path, dealership contact, and follow-up sequence automatically, supporting more precise targeting and ensuring leads reach the right person at the right time.
Automated engagement and follow-up logic
Pre-built workflows trigger follow-ups based on customer actions or inaction, keeping momentum without manual intervention. Sales teams receive alerts when a lead engages, so they can step in at the optimal moment.
Full visibility and performance tracking
Monitor engagement, response rates, and conversion across campaigns and markets in one place. Use insights to refine targeting, adjust messaging, and improve lead quality over time.
Managed Claim Lifecycle
From the moment a repair order is closed, MSX takes the lead. We handle the technical coding, documentation attachment, and submission into the OEM system, ensuring 100% policy alignment.
• Prior Approval Management: We coordinate complex authorizations, ensuring all necessary evidence is captured upfront to prevent denials.
• Denial Resolution: Our team investigates rejected claims, corrects technical discrepancies, and manages the resubmission process to recover every eligible cent.
Strategic Resource Optimization
WASP allows dealers to reallocate their most valuable assets. Instead of service advisors spending hours on paperwork, they can return to the service drive to drive upsell and customer satisfaction.
• Scalable Support: Whether you are a single point or a large group, WASP scales to meet your volume without the need for additional headcount.
• Policy Expertise: Stay ahead of evolving OEM warranty manuals with a partner that lives and breathes policy updates.
Advanced Analytics & Recovery
Turn your warranty data into a strategic asset. We provide the insights needed to understand the "why" behind your warranty spend.
• Leakage Identification: Spot where revenue is being lost due to poor documentation or missed labor operations.
• Trend Analysis: Monitor parts failure rates and labor trends to provide feedback to quality and engineering teams.
Proven Impact on Warranty Performance
Eliminate the burden.
Capture the revenue.
Scale with confidence.
WASP is the industry’s answer to the growing complexity of automotive repairs. We remove the “sting” of warranty administration by providing a turnkey solution that combines technical mastery with administrative speed.
Technical accuracy and precision
Our specialists act as a final filter, ensuring every claim is coded by experts who understand the nuances of labor times and parts logic. By ensuring 100% policy alignment, we virtually eliminate the risk of future audit chargebacks and technical rejections.
Accelerated financial velocity
By streamlining the submission process, we drastically shorten the time between repair completion and reimbursement. This reduction in "work-in-progress" days ensures that warranty revenue hits the dealer’s bottom line faster, significantly optimizing cash flow.
Operational resilience and stability
WASP provides a scalable solution that protects your operations from local staffing shortages, high turnover, or sudden policy changes. Whether you are a single point or a large group, our program ensures your warranty department remains functional and efficient, regardless of internal resource shifts.
Enhanced Service Productivity
With MSX handling the intricacies of labor codes and documentation, your service department can operate with total peace of mind. This allows your service advisors to return to the service drive, focusing their energy on customer satisfaction and driving additional retail revenue.
Eliminate the burden.
Capture the revenue.
Scale with confidence.
WASP is the industry’s answer to the growing complexity of automotive repairs. We remove the “sting” of warranty administration by providing a turnkey solution that combines technical mastery with administrative speed.
Technical accuracy and precision
Our specialists act as a final filter, ensuring every claim is coded by experts who understand the nuances of labor times and parts logic. By ensuring 100% policy alignment, we virtually eliminate the risk of future audit chargebacks and technical rejections.
Accelerated financial velocity
By streamlining the submission process, we drastically shorten the time between repair completion and reimbursement. This reduction in "work-in-progress" days ensures that warranty revenue hits the dealer’s bottom line faster, significantly optimizing cash flow.
Operational resilience and stability
WASP provides a scalable solution that protects your operations from local staffing shortages, high turnover, or sudden policy changes. Whether you are a single point or a large group, our program ensures your warranty department remains functional and efficient, regardless of internal resource shifts.
Enhanced Service Productivity
With MSX handling the intricacies of labor codes and documentation, your service department can operate with total peace of mind. This allows your service advisors to return to the service drive, focusing their energy on customer satisfaction and driving additional retail revenue.
Ready to transform your warranty department?
Stop losing time to paperwork and revenue to submission errors. Discover how WASP can stabilize your operations and maximize your returns.
We’d love to hear from you
If you’d like to know more about MSX or how we can support your business, please fill out the form below.
Success and Insight
Explore insights and success stories from organizations maximizing revenue recovery, accelerating reimbursement cycles, and building operational resilience with MSX WASP.
