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Buyback avoidance

Explore how MSX Buyback Avoidance Program revolutionizes buyback management and enhances brand protection for OEMs, dealerships, and customers.

MSX Buyback Avoidance Program proactively prevents costly vehicle buybacks, enhances dealership efficiency, and protects OEM brand reputation through expert field engagement, dealer support, and VIN-level repair coordination.

Explore how MSX Buyback Avoidance Program revolutionizes buyback management and enhances brand protection for OEMs, dealerships, and customers.

MSX Buyback Avoidance Program proactively prevents costly vehicle buybacks, enhances dealership efficiency, and protects OEM brand reputation through expert field engagement, dealer support, and VIN-level repair coordination.

Elevate your buyback management

Designed to deliver exceptional value, MSX Buyback Avoidance Program streamlines operations, and maximizes profitability for our clients. Its key benefits set it apart, positioning MSX as the leading choice for buyback management.

Data driven approach

We aggregate customer care cases, survey feedback, and OEM data to proactively identify vehicles at risk. This intelligence powers early alerts and targeted interventions before issues escalate.

 

 

 

Proactive field engagement

By embedding technical experts directly into dealerships, we intervene early in the repair process to resolve complex cases, prevent delays, and reduce the likelihood of costly buybacks.

 

Dealership empowerment

Our field teams serve as trusted advisors, guiding technicians, removing repair roadblocks, and aligning dealership operations with OEM priorities.

 

VIN-level repair coordination

Every at-risk vehicle is tracked individually by VIN, with real-time oversight of repair progress, diagnosis hours, and repeat visits, enabling precise prioritization, faster resolutions, and measurable reductions in buyback exposure.

 

Elevate your buyback management

Designed to deliver exceptional value, MSX Buyback Avoidance Program streamlines operations, and maximizes profitability for our clients. Its key benefits set it apart, positioning MSX as the leading choice for buyback management.

Data driven approach

We aggregate customer care cases, survey feedback, and OEM data to proactively identify vehicles at risk. This intelligence powers early alerts and targeted interventions before issues escalate.

 

 

 

Proactive field engagement

By embedding technical experts directly into dealerships, we intervene early in the repair process to resolve complex cases, prevent delays, and reduce the likelihood of costly buybacks.

 

Dealership empowerment

Our field teams serve as trusted advisors, guiding technicians, removing repair roadblocks, and aligning dealership operations with OEM priorities.

 

VIN-level repair coordination

Every at-risk vehicle is tracked individually by VIN, with real-time oversight of repair progress, diagnosis hours, and repeat visits, enabling precise prioritization, faster resolutions, and measurable reductions in buyback exposure.

 

Real support on the ground. Where it matters.

MSX Buyback Avoidance Program avoids costly buybacks by placing Field Service Consultants (FSCs) directly into your dealer network to identify and resolve at-risk cases before they escalate.

Our modular approach comprises three main pillars that work together to identify at risk vehicles, guide them through the repair process to improve customer experience and quality of the repair.

Business Intelligence Team:
The Business Intelligence team uses customer care cases, survey feedback, and OEM data to spot early signs of risk. By creating smart alerts and logic models, they highlight vehicles that may need attention. Their insights also guide dealer visit strategies and help monitor specific repairs or components.

Field Service Consultant (FSC):
FSCs proactively identify vehicles at risk of buyback using an internal scoring system, then embed themselves in high-priority dealerships to support service operations. Acting as trusted advisors, they guide repairs, assist technicians, track each VIN, and escalate persistent issues to MSX specialists for resolution.

Field Engineers:
Our Field Engineers are hands-on technical experts who support dealerships by guiding complex repairs and resolving hard-to-fix vehicle issues. They work closely with OEM teams to accelerate solutions, test new repair procedures for effectiveness, and ensure that fixes are implemented smoothly and efficiently on the ground.

By managing complex repairs, coaching technicians, escalating parts issues, and liaising between dealer and OEM teams, we help restore customer confidence and keep vehicles on the road.

Real support on the ground. Where it matters.

MSX Buyback Avoidance Program avoids costly buybacks by placing Field Service Consultants (FSCs) directly into your dealer network to identify and resolve at-risk cases before they escalate.

Our modular approach comprises three main pillars that work together to identify at risk vehicles, guide them through the repair process to improve customer experience and quality of the repair.

Business Intelligence Team:
The Business Intelligence team uses customer care cases, survey feedback, and OEM data to spot early signs of risk. By creating smart alerts and logic models, they highlight vehicles that may need attention. Their insights also guide dealer visit strategies and help monitor specific repairs or components.

Field Service Consultant (FSC):
FSCs proactively identify vehicles at risk of buyback using an internal scoring system, then embed themselves in high-priority dealerships to support service operations. Acting as trusted advisors, they guide repairs, assist technicians, track each VIN, and escalate persistent issues to MSX specialists for resolution.

Field Engineers:
Our Field Engineers are hands-on technical experts who support dealerships by guiding complex repairs and resolving hard-to-fix vehicle issues. They work closely with OEM teams to accelerate solutions, test new repair procedures for effectiveness, and ensure that fixes are implemented smoothly and efficiently on the ground.

By managing complex repairs, coaching technicians, escalating parts issues, and liaising between dealer and OEM teams, we help restore customer confidence and keep vehicles on the road.

Accelerate results. Avoid buybacks. Protect your brand.

The MSX Buyback Avoidance Program is designed to help OEMs reduce costly vehicle buybacks, improve repair outcomes, and strengthen dealer performance. Built for speed, scale, and measurable impact, the program delivers hands-on support where it matters most—on the ground, in the dealership.

Specialized, scalable teams:
With the support of a dedicated team, our highly skilled resources are strategically positioned across regions to reduce travel time and ensure broad dealership coverage.

Rapid deployment:
MSX can act quickly and ramp up operations in short period of time delivering tangible results from the early beginning of the activity.

Expertise that delivers:
Our team’s deep industry expertise fuels bold, high-impact execution, driven by confidence, shaped by experience, and focused on delivering exceptional results.

In a recent case, over 3,700 VINs were successfully repaired in just 30 days. More than 90% of assisted dealerships improved their Fix Right First Time (FRFT) performance, and 100% of technical helpdesk tickets were updated—ensuring seamless communication and resolution tracking.

With a reported 7:1 ROI and average savings of $40K–$70K per avoided buyback, the MSX Buyback Avoidance Program is more than a support model, it’s a strategic safeguard for your brand, your customers, and your bottom line.

Accelerate results. Avoid buybacks. Protect your brand.

The MSX Buyback Avoidance Program is designed to help OEMs reduce costly vehicle buybacks, improve repair outcomes, and strengthen dealer performance. Built for speed, scale, and measurable impact, the program delivers hands-on support where it matters most—on the ground, in the dealership.

Rapid deployment:
MSX can act quickly and ramp up operations in short period of time delivering tangible results from the early beginning of the activity.

Specialized, scalable teams:
With the support of a dedicated team, our highly skilled resources are strategically positioned across regions to reduce travel time and ensure broad dealership coverage.

Expertise that delivers:
Our team’s deep industry expertise fuels bold, high-impact execution, driven by confidence, shaped by experience, and focused on delivering exceptional results.

In a recent case, over 3,700 VINs were successfully repaired in just 30 days. More than 90% of assisted dealerships improved their Fix Right First Time (FRFT) performance, and 100% of technical helpdesk tickets were updated—ensuring seamless communication and resolution tracking.

With a reported 7:1 ROI and average savings of $40K–$70K per avoided buyback, the MSX Buyback Avoidance Program is more than a support model, it’s a strategic safeguard for your brand, your customers, and your bottom line.

Thousands of vehicles saved. Millions in costs avoided

Ready to reduce buybacks? Let’s talk about how the MSX Buyback Avoidance Program can protect your bottom line and elevate your customer experience.

Get in touch today!

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Strengthen your defenses. Safeguard your business.

Ready to enhance your security awareness? Get in touch to discuss how MSX’s affordable programs can help you protect your business and assets effectively.

Get in touch today!

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