MSX Recall Management
Revolutionizing the vehicle recall experience
Millions of pending recalls await completion by a repair network that is already grappling with meeting customer demand. The current approach is fragmented, involving various stakeholders, each with their unique perspectives, variables, priorities, deliverables, and demands.
MSX Recall Management services transform the recall process by strategically coordinating the network’s readiness in preparation to receive recalled vehicles while respecting the customers’ time and peace of mind. Our innovative approach optimizes workflows and leverages technology to enhance customer trust and satisfaction.
With precise tracking, risk management, and continuous evolution, our solution redefines recall management, driving efficiency, elevated satisfaction, and compliance in one dynamic package. MSX Recall Management aligns with key business goals, helping you:
Millions of pending recalls await completion by a repair network that is already grappling with meeting customer demand. The current approach is fragmented, involving various stakeholders, each with their unique perspectives, variables, priorities, deliverables, and demands.
MSX Recall Management services transform the recall process by strategically coordinating the network’s readiness in preparation to receive recalled vehicles while respecting the customers’ time and peace of mind. Our innovative approach optimizes workflows and leverages technology to enhance customer trust and satisfaction.
With precise tracking, risk management, and continuous evolution, our solution redefines recall management, driving efficiency, elevated satisfaction, and compliance in one dynamic package. MSX Recall Management aligns with key business goals, helping you:
Strategic coordination and capacity management
MSX plays a pivotal role in streamlining automotive recall processes. By coordinating supply chains, enhancing customer experience, analyzing data, and fostering collaboration among stakeholders, MSX expedites recall completion and ensures the safety of consumers by swiftly addressing potential issues in vehicles. Through its comprehensive approach, MSX minimizes disruptions in the automotive industry, promotes transparency, and ultimately safeguards public trust in vehicle safety standards.
In markets with ample capacity, we proactively direct parts and customer communications to those areas.
For markets facing capacity shortages, we offer capacity consulting and leverage surge capacity strategies.
To prevent bay overload, we utilize pick-up and delivery services and Mobile Service, while maintaining dealer responsibility.
Integration points for efficient recall management
Implementing efficient integration points within the recall management process help effectively facilitate coordination, communication, and execution. This ensures a proactive approach to managing recalls, minimizing disruptions, and protecting brand reputation, allowing OEMs to navigate recall challenges more efficiently.
To enhance recall completion rates, our strategic services involve offering reward points that align with standard redemption rate formulas. These points are scaled based on various service modalities, such as online appointments, pickup and delivery, or mobile service, and are seamlessly integrated into existing OEM programs for long-term benefits.
Our recall strategy focuses on efficient handling by targeting fleets, providing surge capacity in specific markets (including weekend and evening events), minimizing downtime through extended repair service hours, proactively scheduling recalls based on customer convenience and shop capacity, and implementing redelivery at the customer’s home or office.
We ensure 100% online scheduling via our Recall Action Center, prioritizing scheduling options based on customer preferences, including mobile service, pickup and delivery, or in-store appointments.
Streamlined processes that empower trust
Recalls create an opportunity to reinforce trust with customers. The key is strategic orchestration of supply and the customer experience by creating a responsive supply chain and an exceptional customer experience.
Streamlined processes that empower trust
Recalls create an opportunity to reinforce trust with customers. The key is strategic orchestration of supply and the customer experience by creating a responsive supply chain and an exceptional customer experience.
Elevate your approach to recall management
MSX leverages a combination of people, processes, cutting-edge technology, and data-driven insights to deliver a transformative and innovative solution that streamlines and optimize your recall management business, addressing existing challenges and contributing to a positive overall experience.
