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Warranty-as-a-service

WASP: Warranty management, reimagined

Drive compliance. Boost efficiency. Protect profitability.

Welcome to the MSX Warranty as a Service Program (WASP) – the smarter way for automotive OEMs and dealerships to manage warranty claims, reduce costs, and ensure compliance in an increasingly complex landscape.

WASP is a fully managed, expert-led solution designed to simplify warranty operations. By combining OEM-trained specialists, robust processes, and advanced technology, WASP reduces administrative burden, mitigates risk, and delivers measurable financial benefits for both OEMs and dealers.

Welcome to the MSX Warranty as a Service Program (WASP) – the smarter way for automotive OEMs and dealerships to manage warranty claims, reduce costs, and ensure compliance in an increasingly complex landscape.

WASP is a fully managed, expert-led solution designed to simplify warranty operations. By combining OEM-trained specialists, robust processes, and advanced technology, WASP reduces administrative burden, mitigates risk, and delivers measurable financial benefits for both OEMs and dealers.

Experience seamless, compliant warranty management

WASP streamlines every stage of the warranty claim lifecycle, ensuring accuracy, transparency, and peace of mind for your network.

Compliance-driven processes

Every claim is rigorously validated and submitted by MSX specialists, ensuring full alignment with OEM warranty policies and reducing the risk of non-compliance or chargebacks.

Expert warranty administration

OEM-trained experts handle everything from claim preparation and submission to denials and prior approvals, freeing your teams to focus on service quality.

Proactive risk mitigation

Pre-audit evaluations and ongoing coaching for service advisors help minimize penalties and safeguard dealer margins.

Transparent, data-led oversight

MSX’s secure platform provides real-time visibility into claim status, financial dashboards, and performance analytics for informed decision-making.

Experience seamless, compliant warranty management

WASP streamlines every stage of the warranty claim lifecycle, ensuring accuracy, transparency, and peace of mind for your network.

Compliance-driven processes

Every claim is rigorously validated and submitted by MSX specialists, ensuring full alignment with OEM warranty policies and reducing the risk of non-compliance or chargebacks.

Expert warranty administration

OEM-trained experts handle everything from claim preparation and submission to denials and prior approvals, freeing your teams to focus on service quality.

Proactive risk mitigation

Pre-audit evaluations and ongoing coaching for service advisors help minimize penalties and safeguard dealer margins.

Transparent data-led oversight

MSX’s secure platform provides real-time visibility into claim status, financial dashboards, and performance analytics for informed decision-making.

Unlock measurable value across your network

WASP combines expert resources, standardized processes, and advanced technology to empower both OEMs and dealers to operate with greater clarity, control, and collaboration.

For OEMs:

Reduced warranty costs through improved claim quality

Enhanced audit readiness and policy compliance

Greater visibility into dealer performance

Stronger OEM–dealer collaboration

For Dealers:

Faster reimbursements and improved cash flow

Reduced administrative burden on service teams

Pre-audit support and documentation management

Targeted training and best practice coaching

Unlock measurable value across your network

WASP combines expert resources, standardized processes, and advanced technology to empower both OEMs and dealers to operate with greater clarity, control, and collaboration.

For OEMs:

Reduced warranty costs through improved claim quality

Enhanced audit readiness and policy compliance

Greater visibility into dealer performance

Stronger OEM–dealer collaboration

For Dealer’s:

Faster reimbursements and improved cash flow

Reduced administrative burden on service teams

Pre-audit support and documentation management

Targeted training and best practice coaching

WASP in action: Proven results

Backed by real-world outcomes, WASP delivers tangible improvements in warranty operations and dealer profitability.

0
%

of claims submitted via WASP are approved by OEMs.

0
+

claims processed.

0
%

of claims approved on first submission.

0

days average submissiontime from receipt.

WASP in action: Proven results

Backed by real-world outcomes, WASP delivers tangible improvements in warranty operations and dealer profitability.

0
%

of claims submitted via WASP are approved by OEMs.

0
%

of claims approved on first submission.

0
+

claims processed.

0

days average submissiontime from receipt

Take the sting out of warranty management

Partner with MSX and discover how WASP can drive greater claims accuracy, improved cash flow, and more time dedicated to customer satisfaction.

* indicates required

Take the sting out of warranty management

Partner with MSX and discover how WASP can drive greater claims accuracy, improved cash flow, and more time dedicated to customer satisfaction.

* indicates required