Technical competence is just a phone call away
MSXI’s dedicated Technical Helpdesk supports OEMs and dealers globally, locally and regionally in solving technical problems. Staffed by a multilingual team of engineers and technicians, the MSXI Technical Helpdesk Solution provides clear, concise, and cost-effective technical diagnostics and repair procedures by phone, or if need be, with on-site assistance by one of our highly-trained, regionally-based Technical Field Force engineers. All case-related data is collected, recorded and analyzed using MSXI Connect IT – a web-based call center software suite that manages the entire flow of information created during the provision of our Technical Solutions. Not only does this provide an excellent overview of current activities, but it also enables OEMs to rapidly implement product quality improvements, adjust technical training programs and avoid vehicle recall campaigns.
Moreover, by synergizing performance data, analysis and statistical reports on a central database, OEMs gain valuable insights to further elevate dealership performance. Improved efficiency also results in higher dealer profitability and an improved customer retail experience and satisfaction.
Call us for your technical help needs today.