Total Loss Avoidance

MSX International Administers Total Loss Avoidance Programmes

To submit a Write-off Avoidance Claim download the following forms:

Instruction of a Write-off Avoidance Claim 

Form for Honda (Cars and Bikes)

Form for Hyundai (Cars)

The large numbers of category C and D vehicles written-off each year effect customer loyalty and dealer profits. Your workshop has just spent time and money assessing the damage, and the vehicle is written off quickly. Your customer, with an insurance cheque in their hands, walks out of the door, (along with your parts and labour sales), while you hope that the customer will return to your dealership or brand!

So why not utilise total loss avoidance programmes that are already available to you? A dealership can make strong returns for a small investment in time, by instilling amongst its managers a pragmatic approach to identifying borderline write offs that could be eligible for OEM support – therefore retaining the customer, parts and labour sales within your dealership.

"The benefits of utilising total loss programmes are impressive" explains MSX International Managing Director UK, Iberia and Latin America Felix Serrano.

"It's a 'win, win, win' situation for all the stakeholders. Even for those dealers that outsource their collision work, they should ensure that they build a relationship with a body shop to ensure that drivers return for services and repairs over the long term."

"We realized that there was a need for improvement in the market place, and that is why MSXI has built a centrally-managed Total Loss Avoidance Programme, to support OEM's and dealerships.

Serrano continues "At MSXI we are supporting Honda bikes and cars and other OEM's with a streamlined structure that ensures coordinated efforts to increase awareness across the dealer networks. A minimal OEM contribution results in enormous benefits for a dealership." Serrano underlines that MSXI's experienced and technologically knowledgeable support team are able to efficiently process claims and liaise between eligible body shops and the OEM.

The Big Picture
"Success is dependent on looking at the 'big picture'" continues Serrano. For example, it may be easier for a busy Vehicle Damage Assessor (VDA) to load your workshop with lower value repairs, but by taking a little extra time to identify potential borderline write offs, and understanding the overall value to the dealership, the returns from the higher value repairs largely outweigh the inconvenience.

And that is where DP's should step in. Dealerships working with a silo mentality, or department managers in competition with each other, could be letting revenue walk out of the door.

MSX International is the leading global provider of outsourced business solutions for the automotive industry. For more information please visit or contact Martin Dowding at mdowding(at)


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