Latest articles from our experts
The repair experience gap: How workshop quality builds or breaks loyalty
By Pasquale Aloi, Global Solution Leader – Warranty & Repair Efficiency
For many drivers, the workshop is where brand loyalty is won or lost. Explore the process and quality gaps that create poor service experiences, and how a smarter approach to workshop performance can improve first-time fix rates, cycle times, and long-term customer confidence.
When technology reaches its limit
By Nicola Zorz, Global Solution Leader – Diagnostic & Repair Enhancement
Even the smartest diagnostics tools have blind spots. See why human expertise, especially skilled field service engineers, is still the final line of defense when complex vehicle issues put customer trust and brand reputation on the line.
Beyond the numbers: How real-world insights are shaping automotive retail
By Lois Valente, Global Solutions Leader, Convenience and Capacity
Discover how data collection and AI are reshaping automotive services – unlocking smarter insights and driving real-world impact beyond the numbers.
MSX LIVE
How trade parts programs drive incremental revenue
Discover how trade parts programs can unlock significant revenue growth for vehicle manufacturers and dealers. In this MSX videocast, Mark Granger (Commercial Director, UK & Ireland) and Kelly Lewis (Global Trade Parts Delivery Lead) explore the opportunities in the independent aftermarket, distribution strategies, and why 89% of independent repairers want to fit genuine parts.
Beyond dashboards: Turning automotive data into scalable intelligence
Cory Allen from MSX joins forces with Ryan Dolley of GoodData to explore how data-driven innovation is reshaping the automotive and mobility industry. Together, they share practical examples of scalable solutions that are driving transformation, improving efficiency, and unlocking new opportunities across the sector.
Sales boost: What disruptors and OEMs can learn from each other
In this expert talk, host Anne Havekost is joined by Dirk Bott from MSX and special guest Pedro Garcia, Founder & CEO of LH Business Development and former MD for SAIC-MG, Spain & Portugal. Together, they explore how disruptors are reshaping automotive sales across Europe, the mounting pressure on established OEMs, and the valuable lessons both sides can learn from each other to foster sustainable growth in a rapidly evolving market.
Inside Polestar: Redefining the rules of engagement
Discover how Polestar is redefining lead generation and customer engagement, Explore the power of a centralized CRM ecosystem, and how using AI for hyper-personalized outreach creates scalable, seamless customer journeys.
Our latest customer success stories
Thought Leadership Interview Series
Transforming retail: The automotive and mobility evolution
Ep. 1: The current state of automotive retail
In our latest video, smart CEO Dirk Adelmann joins MSX’s Jayesh Jagasia and Andrea Sorrenti to discuss the retail models driving today’s automotive industry, and the ways in which consumers are influencing the sales channels and experiences brands offer..
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