Elvira Llorens is Global Vice President of the Consumer Engagement Value Stream at MSX International. MSX Consumer Engagement elevates consumer support with enhanced quality interactions and by building engagement with exceptional services, generating loyalty through valued support.
Elvira joined MSX in 2003 as a Team Leader and, after improving the customer experience and building successful teams, she was promoted to Account Manager in Iberia where she also achieved significant accomplishments for the company.
In 2016, Elvira was named Operations Director of MSX Iberia. In this role she developed and implemented strategies that obtained great results, elevating MSX in Iberia to a well-positioned services company. After 8 years in this role, she was promoted to her current position.
Elvira is an Industrial Engineer from Universidad Politecnica de Valencia with an Executive MBA and has an Executive Leadership Certification from ESADE Business School. Elvira enjoys working with innovative teams, helping them add value to their programs and clients.