Boost satisfaction and loyalty with MSX Repair Quality Support
In today’s dynamic automotive landscape, the importance of customer satisfaction and loyalty cannot be overstated. Unsatisfactory repair experiences have the potential to damage brand perception and loyalty. But with customers increasingly willing to invest in superior aftersales services, manufacturers must reevaluate their service and maintenance strategies to remain competitive and meet the evolving expectations of today’s discerning consumers.
The MSX Repair Quality Support program is a beacon of hope for manufacturers and dealers, striving to improve their repair quality and overall service performance, minimize repeat repairs, and ensure exceptional customer service, recognizing its significance in their overall ownership experience.
Discover more with data-driven solutions and customized support
Our teams of experts identify areas of improvement through performance monitoring and analytics and pinpoint specific dealer behaviors or practices that may be impacting the customer experience. This insight allows for targeted interventions and customized support tailored to each dealer’s unique needs, helping you achieve:
return on investment achievable
improvement achieved in FIRFT rate
Dealer Satisfaction with the program
Discover more with data-driven solutions and customized support
Our teams of experts identify areas of improvement through performance monitoring and analytics and pinpoint specific dealer behaviors or practices that may be impacting the customer experience. This insight allows for targeted interventions and customized support tailored to each dealer’s unique needs, helping you achieve:
return on investment
improvement achieved in FIRFT rate
Dealer Satisfaction with the program
Take control of your business and improve dealer performance
The program offers support in enhancing customer satisfaction and brand loyalty with interventions in various forms, from face-to-face to remote and on-site activities, empowering dealerships with knowledge and tools for improved repair quality, customer services, and operational efficiency. Continuous improvement, ongoing tracking and shared best practices are key to driving effective implementation and program success across the network.
MSX Repair Quality Support Program
We leverage analytics to amend dealership deficiencies with tailored improvement actions using a three-step approach:
Performance monitoring:
Intervention:
