Accelerating ahead: How OEMs can deliver next-generation automotive technical assistance
The automotive industry is experiencing significant transformations, driven by technological advancements, changing consumer preferences, and the entry of disruptive players. In a recent discussion, industry experts Mouna Ayed, Ralph Kranz, and Dirk Bott shed light on the evolving landscape of automotive sales. Their conversation highlights the strategies adopted by both established OEMs and disruptors to navigate these changes successfully.
Hosted by Mouna Ayed, the discussion features Ralph Kranz, a veteran in the automotive industry with 25 years of experience, and Dirk Bott, Global Vice President at MSX International. Both guests bring valuable insights from their extensive backgrounds in the field.
Different approaches to market
In the ever-evolving landscape of automotive sales, a contrast emerges between established OEMs and disruptors, each grappling with distinct challenges and leveraging unique strategies. Disruptors, including Chinese automakers, enter the scene with a focus on conquering customers in a saturated market. Their emphasis on customer trust and confidence takes shape through a user-centric, direct-to-consumer approach, challenging traditional norms.
This disruption significantly impacts established OEMs, compelling them to reassess their communication strategies. While disruptors thrive on direct communication and agile decision-making, geographical coverage poses a hurdle. Both disruptors and established OEMs find themselves navigating critical elements of the customer journey, lead conversion rates, and quick decision-making to secure their market positions.
Adopting an innovative and visionary strategy
Customer engagement has becomes critical for the success of both disruptors and established OEMs, striving to engage the modern consumer effectively. Meeting the demand for a seamless online and offline experience requires a strategic transformation, the key to which lies in the ability to construct a flexible and innovative customer journey.
Established OEMs must adapt to a dynamic market that demands flexibility and innovation. Structural changes, including the integration of digital tools, become imperative for cost efficiency and heightened productivity. In the race against disruptors, they must focus on their brand loyalty, compelling narratives, and finding the right balance between innovation and market demands. But learning from disruptors’ flexibility and innovation is fast becoming essential, guiding established OEMs in crafting strategies that amalgamate tradition and innovation seamlessly.
For disruptors, the key lessons involve innovating, crafting a compelling brand narrative, and maintaining a balance between disruption and market demand. Fundamental elements, such as a well-structured sales funnel and an effective go-to-market strategy are crucial for lasting success.
The focus for a successful future
As established OEMs carve out a clear brand positioning that accentuates speed, flexibility, and customer-centricity, disruptors must persist in their innovative approaches while fine-tuning essential elements like sales funnels and go-to-market strategies. However, future success for all parties relies on an investment in a strong brand narrative and the adoption of lean organizational structures, laying the groundwork for a sustainable and profitable future for both established OEMs and disruptors alike.
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