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Sales Performance

The modernization of automotive retail

Automotive megatrends have redefined the industry landscape, giving rise to new technologies, industry players and business models, as well as impacting the automotive sales arena.

New business models must focus on providing on-demand mobility services rather than selling vehicles. The convergence of these trends is likely to lead to a fundamental restructuring of the automotive industry, with new players emerging and traditional automakers finding themselves under pressure to adapt and innovate in order to remain competitive.

Four new trends shaping the retail sales environment

New trends are increasing complexities across the purchase journey. From lead generation to customer onboarding, your brand’s signature experience must deliver value to the customer and profitable growth across to the business.

The servicization of mobility

Brands must create comprehensive mobility products that encompass not only the vehicle itself, but also bundle services such as insurance, finance, convenience, post-sales support and EV charging, in order to drive community engagement, enhance convenience and improve customer satisfaction.

Hybrid distribution models

Agency models, direct-to-consumer models and fleet sales models need to exist in harmony to support the growth of your brand and network.

Omnichannel experiences

Brands must offer complete transparency throughout the consumer’s buying experience, whether using online or offline channels.

Personalization of the brand experience

Consumes expect a personalized brand experience that provides a unique, tailored offering, designed specifically for the individual.

Four new trends shaping the retail sales environment

New trends are increasing complexities across the purchase journey. From lead generation to customer onboarding, your brand’s signature experience must deliver value to the customer and profitable growth across to the business.

The servicization of mobility

Brands must create comprehensive mobility products that encompass not only the vehicle itself, but also bundle services such as insurance, finance, convenience, post-sales support and EV charging, in order to drive community engagement, enhance convenience and improve customer satisfaction.

Hybrid distribution models

Agency models, direct-to-consumer models and fleet sales models need to exist in harmony to support the growth of your brand and network.

Omnichannel experiences

Brands must offer complete transparency throughout the consumer’s buying experience, whether using online or offline channels.

Personalization of the brand experience

Consumes expect a personalized brand experience that provides a unique, tailored offering, designed specifically for the individual.

Power profitable sales performance

By leveraging the latest research and data, we can create strategies that are tailored to your brand and aligned with your business objectives.

MSX Distribution and Sales Performance solutions combine people, process and technology services to help automotive businesses navigate this complex landscape, and deliver on their customer experience, growth, and profitability objectives.

Our comprehensive range of services and solutions help you power profitable sales performance at retail and introduce quality engagement at every sales touchpoint with unmatched customer loyalty to drive sustainable business growth.

Remodel your business operations

To develop a successful and effective Distribution and Sales Performance solution, a rigorous and data-driven approach is required. This approach incorporates insights from cutting-edge research in sales psychology and behavior, with a focus on identifying industry-specific challenges and opportunities. By leveraging these evidence-based insights, tailored and impactful solutions can be created that drive measurable improvements in sales performance and customer satisfaction.

Our services around people, process and technology form the foundation of all our sales performance solutions. Combined with over 25 years’ experience in automotive retail, we can tailor solutions that will help enhance sales performance, taking into consideration the new retail environment and ever-changing customer behaviors.

People Expertise

Consulting and Advisory Services - We work with your teams to deliver advice and support in all areas of sales performance.

Design and Execution of Studies - We conduct specialized studies to help drive your sales strategy.

Specialized Expertise and Execution – Our experts execute best practices to achieve your business goals in all areas of automotive retail, across all levels of experience.

Process Excellence

Process Design and Re-engineering - We design and re-engineer sales processes to deliver enhanced customer satisfaction and higher levels of sales performance.

Change Management and Transformation - We design and implement change management and transformation programs to enhance performance of your organization and network.

Mystery Shopping, Process Audits and Process Improvement - We conduct audits, mystery shopping and other forms of market research to identify process gaps and design programs to bridge performance gaps.

Technology Transformation

Technology Strategy - We help you articulate your retail technology strategy and develop your technology architecture to achieve a seamless sales and loyalty experience.

Technology Development - We develop custom applications and dashboards to bring transparency to your KPIs and meet your sales performance requirements.

Technology Deployment - We help you deploy technology tools and platforms at retail through coaching and change management.

Remodel your business operations

To develop a successful and effective Distribution and Sales Performance solution, a rigorous and data-driven approach is required. This approach incorporates insights from cutting-edge research in sales psychology and behavior, with a focus on identifying industry-specific challenges and opportunities. By leveraging these evidence-based insights, tailored and impactful solutions can be created that drive measurable improvements in sales performance and customer satisfaction.

Our services around people, process and technology form the foundation of all our sales performance solutions. Combined with over 25 years’ experience in automotive retail, we can tailor solutions that will help enhance sales performance, taking into consideration the new retail environment and ever-changing customer behaviors.

People Expertise

Consulting and Advisory Services - We work with your teams to deliver advice and support in all areas of sales performance.

Design and Execution of Studies - We conduct specialized studies to help drive your sales strategy.

Specialized Expertise and Execution – Our experts execute best practices to achieve your business goals in all areas of automotive retail, across all levels of experience.

Process Excellence

Process Design and Re-engineering - We design and re-engineer sales processes to deliver enhanced customer satisfaction and higher levels of sales performance.

Change Management and Transformation - We design and implement change management and transformation programs to enhance performance of your organization and network.

Mystery Shopping, Process Audits and Process Improvement - We conduct audits, mystery shopping and other forms of market research to identify process gaps and design programs to bridge performance gaps.

Technology Transformation

Technology Strategy - We help you articulate your retail technology strategy and develop your technology architecture to achieve a seamless sales and loyalty experience.

Technology Development - We develop custom applications and dashboards to bring transparency to your KPIs and meet your sales performance requirements.

Technology Deployment - We help you deploy technology tools and platforms at retail through coaching and change management.

Enhance your customer’s sales and loyalty experience

The customer sales and loyalty experience in the automotive industry has changed dramatically in the last few years. Customers no longer navigate a linear and predictable sales process. Instead, the purchase decision is the culmination of complex customer journeys, and numerous touchpoints that straddle the physical and digital worlds.

Our range of services and solutions offer exceptional value at every stage of your customer’s sales and loyalty experience.

Sales and Distribution Transformation

Our cultural, financial, and operational experience ensures a successful transition to an alternate distribution model, while enhancing the customer experience.

Customer Experience Touchpoint Design and Implementation

Our approach helps you deliver a consistent brand experience across all customer touchpoints, enabling you to achieve your sales performance outcomes.

Growth and Sales Performance Improvement

Our expert consultants utilize a suite of performance and growth management tools to identify performance weaknesses and work closely with your network teams to deliver measurable sales performance improvement and growth.

Business Development Center

Our Business Development Centers (BDCs) combine talent, training, teams and infrastructure to generate and progress leads through your sales funnel.

Application Deployment and Support

Our in-depth knowledge of the challenges and opportunities faced in automotive retail, as well as our extensive experience can enhance your success of achieving set targets.

Studies Audits and Mystery Shopping

Our success-proven approach utilizes a combination of advanced technology, expert auditors, and rigorous processes to ensure your investments are optimized and your brand achieves maximum impact.

Success for everyone, everywhere

Our Distribution and Sales Performance solutions help your brand achieve the right level of performance, balance and alignment across all your distribution channels.

Our team of experts works closely with you to identify key opportunities and challenges, and to develop innovative solutions that enable you to engage with customers in more meaningful and impactful ways.

Agency and Direct-to-Consumer Sales

We help automotive brands and mobility disruptors to successfully deploy, or transition to the Agency Distribution Model and Direct-to-Consumer Sales Models.

Private Sales

We work with leading automotive brands and their retailers to drive sales performance improvement at retail.

Fleet Sales

We offer our sales performance services and solutions to captive and independent leasing companies, and mobility subscription providers.

Used Vehicles and Remarketing

We optimize the remarketing value chain, enabling quicker remarketing, and more profitable turnaround of de-fleeted vehicles.

Success for everyone, everywhere

Our Distribution and Sales Performance solutions help your brand achieve the right level of performance, balance and alignment across all your distribution channels.

Our team of experts works closely with you to identify key opportunities and challenges, and to develop innovative solutions that enable you to engage with customers in more meaningful and impactful ways.

Agency and Direct-to-Consumer Sales

We help automotive brands and mobility disruptors to successfully deploy, or transition to the Agency Distribution Model and Direct-to-Consumer Sales Models.

Private Sales

We work with leading automotive brands and their retailers to drive sales performance improvement at retail.

Fleet Sales

We offer our sales performance services and solutions to captive and independent leasing companies, and mobility subscription providers.

Used Vehicles and Remarketing

We optimize the remarketing value chain, enabling quicker remarketing, and more profitable turnaround of de-fleeted vehicles.

Tailored engagement models to suit your needs

Our flexible, agile, and responsive engagement models are tailored to your needs and priorities.

Whether you’d like us to design your brand’s signature customer experience, operate your brand’s business development center, or tailor a sales performance improvement solution that combines human expertise with the power of software, we help you win happy customers and deliver healthy profits.

Full-service BPO

Operating as your ‘extended enterprise’, we are deeply integrated into your organization, and deliver end-to-end full-service business process outsourcing (BPO) engagement.

On-demand projects 

With our ‘on-demand engagement’, we deliver solutions to your specific on-demand requirements in a flexible, agile, and responsive manner using our talent, expertise, and experience.

MSX digital platforms

We offer our digital platforms via a software-as-a-service or software license model to enhance your sales performance initiatives.

Tailored engagement models to suit your needs

Our flexible, agile, and responsive engagement models are tailored to your needs and priorities.

Whether you’d like us to design your brand’s signature customer experience, operate your brand’s business development center, or tailor a sales performance improvement solution that combines human expertise with the power of software, we help you win happy customers and deliver healthy profits.

Full-service outsourcing

Operating as your ‘extended enterprise’, we are deeply integrated into your organization, and deliver end-to-end full-service business process outsourcing (BPO) engagement.

On-demand projects 

With our ‘on-demand engagement’, we deliver solutions to your specific on-demand requirements in a flexible, agile, and responsive manner using our talent, expertise, and experience.

MSX digital platforms

We offer our digital platforms via a software-as-a-service or software license model to enhance your sales performance initiatives.

Success factors affecting sales performance

There are a number of success factors that help to identify the most critical areas in sales performance that require attention, focus efforts, enable effective decision-making, enhance performance measurement, improve resource allocation, and increase competitiveness.

Speed

Swift action is critical for business success.

Focus

Attention to detail is key to increased loyalty.

Anticipation

Proactivity drives increased sales performance.

Global

Meeting local demands builds stronger relationships.

Flexibility

Adaptability keep you ahead of the competition.

Success factors affecting sales performance

There are a number of success factors that help to identify the most critical areas in sales performance that require attention, focus efforts, enable effective decision-making, enhance performance measurement, improve resource allocation, and increase competitiveness.

Speed

Swift action is critical for business success.

Focus

Attention to detail is key to increased loyalty.

Anticipation

Proactivity drives increased sales performance.

Global

Meeting local demands builds stronger relationships.

Flexibility

Adaptability keep you ahead of the competition.

We are sales performance experts

Our experts are global leaders in automotive sales. Our understanding of retail technologies and regulatory requirements is second to none.

We are automotive specialists

Our rich experience and expertise in every area of automotive retail – sales, aftersales, technical and warranty – enables us to accelerate our clients’ retail operations.

We are always innovating

We are push the boundaries of possibility, bringing ideas to our clients and seeking out new innovations, delivery methods and strategies to offer best-in-class service.

We are present where you are

Our global presence in more than 60 countries allows us to deploy retail solutions for our clients at scale and with unmatched speed.

Delivery Methodology

We are sales performance experts

Our experts are global leaders in automotive sales. Our understanding of retail technologies and regulatory requirements is second to none.

We are automotive specialists

Our rich experience and expertise in every area of automotive retail – sales, aftersales, technical and warranty – enables us to accelerate our clients’ retail operations.

We are always innovating

We are push the boundaries of possibility, bringing ideas to our clients and seeking out new innovations, delivery methods and strategies to offer best-in-class service.

We are present where you are

Our global presence in more than 60 countries allows us to deploy retail solutions for our clients at scale and with unmatched speed.

Elevate your sales experience with our Distribution and Sales Performance

Elevate your sales experience with our Distribution and Sales Performance

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