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Customer Engagement

Transforming Customer Service, delivering customer experiences.

Customer satisfaction is crucial to the success of any business. At MSX, the Customer Engagement team specialize in improving business processes for the automotive sector – including customer engagement before, during and after the point of sale.

Many global manufacturers trust us to provide vital customer service and after sales support, in some instances completely outsourcing this function to MSXI. Great products can only get you so far; as a part of this team you will collaborate with household names in the automotive sector. Your work will help bring their brands to life.

$10.8 million

Revenue from customer lifecycle management

7.3 million

Customer relationship management events managed annually

4 x

ROI from customer lifecycle management for national sales companies

8 x

ROI from customer lifecycle management for dealers

24.3 million

Consumer interactions annually