Transform warranty management and technical services
MSX brings you warranty management and technical support that’s faster, smarter and more efficient. We combine leading digital technologies with unrivalled expertise to help you accurately diagnose warranty and technical issues and cut costs.
Warranty and Technical
Our M:WISE solutions help you take control of warranty handling by using artificial intelligence and machine learning to accurately assess claims, identify issues and reduce warranty waste.
Our technical solutions combine data, technology and industry expertise to bridge technical knowledge gaps and increase first-time-fix rates, customer satisfaction and profitability.
Streamline parts and service operations
MSX combines expertise and digital solutions to help you increase your parts sales and service and maintenance revenue, helping you reach more customers, increase profits and strengthen your business.
Parts and Service
M:PACE solutions help you improve your parts sales, using the latest technology to enable e-commerce, support your collision business, optimize price positioning and drive new revenue streams.
MSX service solutions help you increase workshop capacity, improve skills across your network and enhance the customer experience and loyalty.
Drive the dealerships of tomorrow
MSX channel management solutions reflect today’s buying journeys and improve the way dealer employees engage with customers. Our innovative services and solutions also help you manage financial and sales processes across dealer networks.
Channel Management Solutions
Our products improve employees’ proficiency and competence through effective digital learning tools and apps, and optimize financial and sales performance with reporting tools and MSX expertise.
Revolutionize your fleet operations
MSX fleet services consolidate and streamline your fleet activities. Supported by web-based digital tools that integrate with your existing systems, we can bring all your fleet processes together into manageable, cost-effective end-to-end solutions.
Fleet Service Loyalty
We simplify fleet billing processes, reducing administrative tasks and complexity for fleet managers, customers and dealerships. Our automation and business intelligence tools improve accuracy, free up time and help you manage fleets more strategically.
Fleet and Remarketing
Our fleet and remarketing solutions help you manage the entire lifecycle of fleet vehicles from in-fleet and de-fleet processes to vehicle resale and post-sale services, helping you accelerate lead times and cut costs.
Focus on today’s customer needs
E-commerce experiences have fundamentally changed customers’ buying behaviors. With its Customer Engagement Services, MSX has redesigned the customer experience, offering digitally supported processes to help dealers cope with both on and offline customer journeys and satisfy expectations. These integrated systems bring unrivalled quality and enhancements to MSX’s outsourced business process solutions.
Digital Retail at OEM
M:DICE helps you manage the customer lifecycle centrally. This suite of tools offers digitally enabled business process outsourcing solutions for sales and service lead management and customer-initiated contact handling.
Digital Retail at Points of Sale
Cardess empowers dealers to tackle the challenges of today’s digital and physical customer experience. It digitalizes all customer touchpoints in sales and service, and tracks online and offline customer journeys.