Parts, Accessories and Service Performance
Bring vehicle care directly to your customers
MSX Mobile Service helps OEMs and dealer networks expand aftersales capacity, improve customer access to maintenance, and grow parts and accessories sales performance beyond the traditional workshop.
Mobile service that works for customers, technicians, and your dealer network
Mobile service is becoming an essential extension of the modern dealership. Customers expect quick, convenient options, while OEMs are looking for new ways to increase retention, reduce workshop pressure, and improve parts and accessories sales.
MSX supports OEMs and dealer groups in designing, launching, and scaling effective mobile service operations. Our structured approach covers everything from service menus and technician readiness to routing, parts planning, and performance measurement. The result is a model that helps teams work efficiently on the road while maintaining the standards and quality of the workshop.
Improve convenience and support stronger performance
Improve convenience and support stronger performance
Improve convenience and support stronger performance
Standardized service workflows
Implement consistent processes that guide technicians through each visit, helping reduce rework and ensuring that all tasks, checks, and recommendations are completed the same way across markets and dealer groups.
Clear visibility and coordination
Monitor appointments, routing, technician availability, and van stock in a single place. Identify delays early and manage escalations with defined ownership between coordinators, technicians, and the dealership.
Reliable documentation and traceability
Maintain clear, digital service records for every mobile visit, including pre checks, on site work, parts used, and customer approvals. This strengthens compliance and supports faster follow up and warranty alignment where needed.
Map your Mobile Service program
MSX helps OEMs and dealer networks manage the entire mobile service journey through one structured operational model. Our modular framework brings together workflows that often sit across separate tools or teams, enabling a smoother, more scalable mobile service experience.
Strategic personnel
decisions
Make data-driven decisions on team structuring, facilitated by the provision of a dedicated Mobile Service Coordinator/BDC Rep.
End-to-end
training
Comprehensive training programs to ensure all team members excel in mobile service operations and customer experience management.
Seamless technological
integration planning
Smooth technology implementation for appointment scheduling, route optimization, and repair order processes.
Guided regulatory
compliance
Navigate local and state laws and ordinances effortlessly, keeping your mobile service operations in line with regulations.
Stronger efficiency for mobile service operations
Empowering the new era of automotive dealerships
MSX Mobile Service helps dealers deliver maintenance where customers need it most, improving convenience while strengthening genuine parts and accessories sales. By aligning people, processes and technology, the program supports higher customer satisfaction, better technician productivity, and a more efficient use of dealership resources.
Stronger customer connections
On site service creates a more personal interaction, increasing trust, satisfaction and long term loyalty.
New revenue opportunities
Each mobile visit becomes a channel for genuine parts, accessories and tailored maintenance offers that drive incremental sales.
Improved technician productivity
Guided workflows and digital tools help technicians complete more work during each visit and maintain consistent quality outside the workshop.
More capacity across your network
By shifting suitable tasks to mobile units, dealers free up workshop space for complex repairs and reduce overall scheduling pressure.
Why MSX E.COM Personal Landing Pages work
MSX E.COM PLP is designed to remove friction from everyday lead management. By bringing data, automation, and customer interaction into a single flow, they help sales teams work with greater clarity while giving customers a more guided experience. The result is a process that supports consistent execution across markets, improves transparency, and makes it easier for dealer networks to act quickly and confidently at every stage of the journey.
More structured follow-up
Automated triggers and guided options reduce reliance on individual habits and help protect lead handling consistency across teams.
Customer trust and transparency
By providing a dedicated, professional space for their specific offer, you build credibility and make it easier for customers to commit to the next step.
Better visibility into lead progress
Capture engagement and responses to support prioritization, reporting, and continuous optimization.
Built to support dealer networks
Designed for environments where consistency, ownership, and speed matter – especially when multiple stakeholders support the customer journey.
Build a mobile service model that fits your dealer network
Expand service capacity, grow parts and accessories sales performance, and deliver mobile vehicle service where your customers need it most with MSX Mobile Service.
We’d love to hear from you
If you’d like to know more about MSX or how we can support your business, please fill out the form below.
Success and Insight
Explore insights and stories from organizations improving customer access to maintenance, strengthening retention, and boosting dealer performance with MSX.
