Parts, Accessories and Service Performance
Maximize repair opportunity with proactive, event-driven support
Identify at-risk repairs early, align stakeholders fast, and improve repair retention with genuine parts support.
Turn ‘write-offs’ into planned repair decisions
When a repair starts to drift towards total loss, speed and clarity matter. Our total loss avoidance (TLA) program, MSX Impact, gives body shops a window to act before a vehicle is written off.
MSX Impact helps body shops and networks spot the risk earlier, confirm the repair plan, and secure the right parts approach. The result is fewer missed opportunities, better margin control, and less waiting between steps.
Save more vehicles.
Grow parts revenue.
Save more vehicles.
Grow parts revenue.
Save more vehicles.
Grow parts revenue.
Identify at-risk vehicles before write-off
Our proprietary algorithm flags total loss cases early, giving you time to act and secure stakeholder alignment.
Reduce costs with tactical pricing support
Our specialist team secures competitive genuine OE rates, bringing estimates below the total-loss threshold and protecting margins on every salvageable repair.
Automate estimate to authorization
Real-time data exchange and streamlined insurer alignment eliminate delays, moving from estimate to parts order faster and freeing up workshop capacity.
Deliver tangible value at every stage of the process
MSX Impact brings together data signals, automated workflows, and direct collaboration to keep repairs moving through every stage – from initial estimate to authorized repair.
Early intervention intelligence
Proprietary algorithms flag potential total loss cases within two hours of estimate creation. This early signal gives your team time to validate the repair plan and secure stakeholder alignment while options remain open.
Intelligent routing and segmentation
Customer data is used to assign the right message path, dealership contact, and follow-up sequence automatically, supporting more precise targeting and ensuring leads reach the right person at the right time.
Pricing and parts support
Tactical pricing support secures competitive rates on genuine parts. MSX works directly with your team to remove blockers and keep the repair progressing with clearer ownership and faster touchpoints.
Stronger profitability and efficiency for repair operations
*parts value saved/MSX costs
Empower a new era of automotive dealerships
MSX Impact helps body shops and repair networks identify opportunities earlier, align stakeholders faster, and execute with confidence. By connecting people, processes, and technology, the program supports higher crash repair retention, better cost control, and a more efficient use of workshop resources.
Increased repair retention
Revise estimates below the total-loss threshold using genuine parts at tactical prices. More vehicles repaired means more labor, more parts sales, and stronger revenue growth for your body shop.
Genuine parts sales growth
Parts represent the largest proportion of repair costs in a TLA case. By securing genuine parts at competitive rates, you protect your parts revenue, support manufacturer guarantees, and benefit from greater customer satisfaction.
Reduced cycle times & workload
Automated data exchange, direct case management, and pre-authorized parts ordering reduce delays and labor costs. Body shops fit parts faster and more efficiently, freeing up workshop capacity for complex repairs.
Stronger insurer relationships
By consistently delivering cost-effective repair solutions, body shops build trust with insurers and secure more repair opportunities. Transparent, data-driven estimates demonstrate professionalism and reliability.
Empower a new era of automotive dealerships
MSX Impact helps body shops and repair networks identify opportunities earlier, align stakeholders faster, and execute with confidence. By connecting people, processes, and technology, the program supports higher crash repair retention, better cost control, and a more efficient use of workshop resources.
Increased repair retention
Revise estimates below the total-loss threshold using genuine parts at tactical prices. More vehicles repaired means more labor, more parts sales, and stronger revenue growth for your body shop.
Genuine parts sales growth
Parts represent the largest proportion of repair costs in a TLA case. By securing genuine parts at competitive rates, you protect your parts revenue, support manufacturer guarantees, and benefit from greater customer satisfaction.
Reduced cycle times & workload
Automated data exchange, direct case management, and pre-authorized parts ordering reduce delays and labor costs. Body shops fit parts faster and more efficiently, freeing up workshop capacity for complex repairs.
Stronger insurer relationships
By consistently delivering cost-effective repair solutions, body shops build trust with insurers and secure more repair opportunities. Transparent, data-driven estimates demonstrate professionalism and reliability.
Build a total loss avoidance program that fits your operation
MSX Impact helps body shops and repair networks design and implement a total loss avoidance program that fits your operation, market position, and profitability goals.
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We’d love to hear from you
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Success and Insight
Explore insights and stories from body shops and repair networks identifying repair opportunities earlier, maximizing genuine parts sales, and driving measurable revenue growth.
