Repair Optimization and Compliance
ClaimsGenie: Transform warranty operations with intelligent AI
Reduce manual claim review effort and improve warranty compliance with ClaimsGenie, an AI solution that helps automotive OEMs automate claim triage, standardize assessments, and reduce warranty leakage.
AI-powered warranty precision
Warranty teams are under constant pressure: high claim volumes, inconsistent documentation, policy complexity, and time-consuming escalations. That slows decisions, increases cost, and creates friction across your dealer network.
ClaimsGenie brings speed and structure to warranty claim processing. It scores and prioritizes incoming claims, flags risk and anomalies, and provides policy-aware guidance to support faster, more consistent decisions—without compromising compliance.
Faster warranty claim reviews.
More consistent outcomes.
Faster warranty claim reviews.
More consistent outcomes.
Faster warranty claim reviews.
More consistent outcomes.
Reduce manual claim administration
Streamline warranty claim processes by automating approvals, rejections, and escalations, reducing manual efforts by up to 80%.
Improve warranty claim accuracy
AI insights highlight missing information, deficiencies, and risks to support more consistent assessments.
Strengthen dealer satisfaction
Faster turnaround and clearer decisions reduce back-and-forth and improve network trust.
The power behind ClaimsGenie
ClaimsGenie utilizes traditional and generative AI to score 100% of incoming claims, prioritizing each one to identify anomalies, fraudulent claims, and hidden value.
AI Claims Selector
Automates low-value claims and escalates high-risk ones, optimizing manual claim review and improving efficiency.
Assistant Chatbot
Integrated chatbot that allows claim reviewers to ask questions and receive feedback tailored to specific policies and procedures.
AI Insights
Pre-built workflows trigger follow-ups based on customer actions or inaction, keeping momentum without manual intervention. Sales teams receive alerts when a lead engages, so they can step in at the optimal moment.
Full visibility and performance tracking
Monitor engagement, response rates, and conversion across campaigns and markets in one place. Use insights to refine targeting, adjust messaging, and improve lead quality over time.
Driving measurable success
Improved
operational efficiency
Boost efficiency. Cut costs. Enhance control.
Our comprehensive solution ensures all claims are compliant with policies and procedures. By leveraging AI and automation, we streamline warranty processes, ensure the accuracy of claims evaluation, and enhance dealer satisfaction.
Reduced processing time
ClaimsGenie automates approvals, rejections, and escalations, cutting manual effort by up to 80% and allowing faster warranty claim handling.
Increased accuracy
AI-driven insights help minimise errors and inconsistencies, leading to more reliable claim evaluations and improved dealer satisfaction.
Scalable and flexible integration
The modular design adapts to OEMs of all sizes and integrates easily into existing systems, enhancing current warranty functionalities.
Enhanced decision-making
Generative AI provides actionable guidance and highlights risks or deficiencies, enabling more precise and standardised claim reviews.
Boost efficiency. Cut costs. Enhance control.
Our comprehensive solution ensures all claims are compliant with policies and procedures. By leveraging AI and automation, we streamline warranty processes, ensure the accuracy of claims evaluation, and enhance dealer satisfaction.
Reduced processing time
ClaimsGenie automates approvals, rejections, and escalations, cutting manual effort by up to 80% and allowing faster warranty claim handling.
Increased accuracy
AI-driven insights help minimise errors and inconsistencies, leading to more reliable claim evaluations and improved dealer satisfaction.
Scalable and flexible integration
The modular design adapts to OEMs of all sizes and integrates easily into existing systems, enhancing current warranty functionalities.
Enhanced decision-making
Generative AI provides actionable guidance and highlights risks or deficiencies, enabling more precise and standardised claim reviews.
Experience the future with ClaimsGenie
Transform your operational efficiency and revolutionize your warranty operations.
We’d love to hear from you
If you’d like to know more about MSX or how we can support your business, please fill out the form below.
Success and Insight
Explore real-world insights and success stories from businesses transforming their claims management.
