Make every customer contact count
Call IT is a web-based contact management tool designed to support a comprehensive CLM solution. Not only is it capable of consolidating all customer data into a single database, regardless of the source, but Call IT also steers customer contacts based on detailed data analysis. With the Call IT tool, booking repair and service appointments is easier than before as it uses classic CLM methods such as telephone calls, email and SMS as well as modern social media channels such as Facebook. This is particularly important today, as longer times between service intervals make it difficult to establish long-term working relationships with customers.
OEMs and dealers further profit from the benefits of a synchronized, individualized, easily accessible customer database. Fewer customer leads get lost, dealers get a better ROI in terms of customer acquisition and networking information results in efficient, long-term organizational processes. Call IT can be used as a cornerstone of a comprehensive CLM solution or as a stand-alone solution.
Contact us today and discover how Call IT can help you drive your CLM solution.