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About us 2022

For more than 25 years, we’ve supported leading automotive brands around the world in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights.

We help our clients generate more value for their customers, increase their potential, and innovate and optimize their operations.

At MSX, we are driven by our vision to enhance every journey in the world of mobility. We harness our industry expertise, the creativity of our global teams and the power of technology to craft tailored and innovative solutions that enable our clients to improve performance, drive success and build long-term value.

The mobility industry is on a transformation journey. We are here to make this journey a success.

Explore more about us

MSX teams connect daily from locations across more than 60 countries. Our full-service approach and a single focus on the automotive industry ensure we’re the perfect match for leading OEMs and mobility partners.

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Countries

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Years of history

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Customers worldwide

Explore more about us

MSX teams connect daily from locations across more than 60 countries. Our full-service approach and a single focus on the automotive industry ensure we’re the perfect match for leading OEMs and mobility partners.

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+

Countries

0
+

Offices

0
+

Team members

0
+

Years of history

0

Customers worldwide

Guided by our Purpose

We exist to empower Movers and Makers
to thrive in our ever-changing world.

Our Purpose defines our existence as a company and describes our reason for being. We give mobility providers and transport innovators (movers) and vehicle manufacturers (makers) the power to create better customer experiences. Our solutions empower them to adapt to change and to thrive, to grow and prosper, and to prepare for what’s to come.

Driven by experience

Recognized for our commitment to excellence

See the leading automotive businesses who have recognized MSX for the quality of our products and services.

How we arrived where
we are today

Discover our history
of growth, successes and
milestones.

Meet our Global
Leadership Team

Meet the experienced
professionals from across the globe who
drive our business forward.

Solutions & Services

Solutions & Services

Customer Experience (CX)

Optimize the customer lifecycle, build seamless experiences, improve sales performance and boost loyalty.

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Repair Optimization

Create quality technical publications, automate and streamline warranty control and enhance technical support.

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Learning

Support employees with more engaging, high-impact digital learning solutions that improve performance.

Insights

Help your business adapt to change, create opportunities and make informed decisions with analytics and reporting.

Spotlight

Educating customers boosts brand loyalty

Customer education helps owners get the most from their vehicles, strengthening their relationships with brands. 

OEMs take ownership of customer training

OEMs are delivering more intuitive learning experiences to align with the way customers interact with their vehicles. 

Digital learning reflects employee needs

Traditional learning methods can be restrictive, so OEMs are helping employees develop their skills in more effective ways.