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Our DNA

A global partner of choice, for the evolving automotive industry.

We are MSX. A leading technology – enabled business process outsourcing company that provides state of the art solutions and services to automotive business in more than 80 countries. For over half a century, our strategic solutions have helped car manufacturers and their dealer networks thrive within the evolving automotive industry.

New technologies, digitalization, innovation-related challenges and customer expectations are transforming the automotive industry every single day. We are here to support our customers throughout this journey via offering proven and international solutions and business process outsourcing services across five automotive business domains:

• Warranty & Technical • Parts & Service • Retail Performance Management • Customer Engagement • Fleet & Mobility •

Our team’s deep automotive industry expertise combined with our leading technologies and tools, advanced data analytics and custom software solutions enable our customers to improve the performance of their automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

It’s all about the Team.

At MSX, our employees are the driving force behind our success.
We focus on three key principles: empowering our people to contribute to company development; creating systems and processes that support organizational and personal growth; and fostering people’s growth by promoting an entrepreneurial approach to work.

Learn more about us

At MSX, our employees are the driving force behind our success.
We focus on three key principles: empowering our people to contribute to company development; creating systems and processes that support organizational and personal growth; and fostering people’s growth by promoting an entrepreneurial approach to work.

Find our who we are

We are a leading provider of Business Process Outsourcing solutions for the automotive industry…

Explore our History & Milestones

More than 25 years of experience in the automotive industry.

Meet our leadership team

Our experienced leadership team has vast experience in the automotive and technology industry.

Fast facts about MSX:

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Customers worldwide

Explore our business solutions and services

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Warranty and Technical

MSX brings you warranty management and technical support that's faster, smarter and more efficient.

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Parts and Service

MSX combines expertise and digital solutions to help you increase your parts sales and service and maintenance revenue.

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Channel Management

MSX Channel Management solutions help you manage financial and sales processes across your dealer network.

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Fleet and Mobility

MSX Fleet services consolidate and streamline your fleet activities into manageable, cost-effective end-to-end processes.

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Customer Engagement

MSX Customer Engagement services respond to changes in retail trends and customer behavior by providing software and intelligence to manage and improve the customer experience.

Our History

2019
MCON Partnershop

In 2019 MSXI partnered with MCON – a state-of-the-art, IT consulting, operations, and support business. This includes hosting, server and network consulting and operations.

2018
Impetus Automotive acquired

Expanding our Insight, Solutions and Products in the UK, we acquired Warwick based Impetus Automotive in 2018.

Patrick Katenkamp – New RNS CEO

After his work consolidating multiple Automotive software companies into one single business unit, MSX hires Patrick Katenkamp as CEO of our Retail Network Solutions.

De Poel Group acquired

MSX acquires De Poel Group as part of Geometric Results (GRI), increasing our ability to provide outsourced solutions to the hiring and management of contingent & non-permanent workers.

2017
Bain Capital purchases MSX International

Leading Private Equity firm Bain Capital purchases MSX International in 2017. As one of the world’s leading multi-asset investment firms, Bain begins to align our mission with global Investors.

2016
Sewells acquired

A few years later, MSX International Acquired the Sewells Group – making us the largest global provider of Retail Solutions to Automotive OEM’s and the Dealer network.

2014
IQ Navigator acquired

A few years later we acquired the ‘Managed Service Provider’ division of IQ Navigator, a leading provider of non-employee workforce management solutions.

2011
Human Capital Development acquired

In 2011 we acquired Human Capital Development – specialists in creating, delivering and managing custom training for many of the world’s largest automotive brands.

2009
Fred Minturn – New CEO

After successfully operating as our CFO, Fred Minturn is appointed as our new CEO in 2009.

2000
IT & Engineering

Our non-auto IT teams & Engineering Services expands in 2000.

1997
Geometric Results

A year later we acquired Geometric Results (GRI) from Ford, helping to establish the ‘Retail Network Solutions’ section of our business.

1996
MascoTech’s Technical Services Group and APX

In 1996, we combined MascoTech’s Technical Services Group with APX International.