Unlocking Exceptional Value for Our Customers
At MSX, we aim to deliver exceptional value and the highest standard of solutions and services to our customers, so we’re proud to introduce our Global Business Value Streams. The Value Streams organization is designed to strengthen our offerings and help us to support our customers in more effective and efficient ways.
We have also implemented a lean organization to maximize efficiency and pursue continuous improvement. This lean organization will work closely with the value streams to streamline processes, identify bottlenecks, and drive operational excellence at every step.
Within each value stream, we will establish a dedicated solutions organization that promotes best practice sharing and fosters a culture of innovation. The solutions organization will nurture a creative and collaborative environment, and encourage the exploration of innovative approaches, enabling us to stay ahead of the curve and provide our customers with cutting-edge solutions.
Each of our eight Value Streams focuses on the delivery of value through enhanced solutions and services.
Meet our global value streams leaders
We have appointed dedicated MSX leaders to spearhead these initiatives and ensure the success of our operations within each Global Business Value Stream. They are supported by regional and local delivery organizations whose members are committed to delivering exceptional value to our esteemed customers.
Elvira Llorens
Global VP Customer Engagement
Rod Wright
Global VP, Parts, Accessories and Service & Actionable Insights
Dirk Bott
Global VP Vehicle Sales Performance
Emiliano Nebbioso
Global VP Diagnostic and Repair & Warranty and Repair Efficiency
Deborah Mulholland
Global VP Learning Solutions
Ralf Kronenbuerger
Global VP Technical Information
“I am thrilled to introduce our transformative organizational structure – aiming to harness collective knowledge, embrace best practices, and empower us to deliver exceptional value to our customers. By fostering innovation, collaboration, and efficiency, we are propelling our organization towards sustained growth and success. This is an exciting chapter, and I am grateful for the dedication and support of our team members globally as we embark on this journey to fulfill our purpose: To empower Movers and Makers to thrive in our ever-changing world.”
Ugo de Carolis, Chief Executive Officer, MSX
“I am thrilled to introduce our transformative organizational structure – aiming to harness collective knowledge, embrace best practices, and empower us to deliver exceptional value to our customers. By fostering innovation, collaboration, and efficiency, we are propelling our organization towards sustained growth and success. This is an exciting chapter, and I am grateful for the dedication and support of our team members globally as we embark on this journey to fulfill our purpose: To empower Movers and Makers to thrive in our ever-changing world.”
Ugo de Carolis, Chief Executive Officer, MSX
About MSX International
MSX delivers innovative business solutions and services to vehicle manufacturers and mobility providers globally. With a focus on providing the ultimate value across Customer Engagement, Parts and Service Performance, Warranty and Technical, Learning, Sales Performance and Actionable Insights capabilities, MSX enables customers to transform operational performance, increase loyalty, and embrace change in a fast-evolving industry. The company has 5,000 team members across Europe, US, APMEA and China.
Press and Media contact
Ioanna Dimopoulou
Global Director Marketing and Communications