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Portfolio of services

Our five areas of focus

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Warranty and Technical

MSX brings you warranty management and technical support that's faster, smarter and more efficient.

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Parts and Service

MSX combines expertise and digital solutions to help you increase your parts sales and service and maintenance revenue.

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Channel Management

MSX Channel Management solutions help you manage financial and sales processes across your dealer network.

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Fleet and Mobility

MSX Fleet services consolidate and streamline your fleet activities into manageable, cost-effective end-to-end processes.

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Customer Engagement

MSX Customer Engagement services respond to changes in retail trends and customer behavior by providing software and intelligence to manage and improve the customer experience.

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Warranty Solutions

Our M:WISE solutions help you take control of warranty handling by using artificial intelligence and machine learning to accurately assess claims, identify issues and reduce warranty waste.

Technical Solutions

Our technical solutions combine data, technology and industry expertise to bridge technical knowledge gaps and increase first-time-fix rates, customer satisfaction and profitability.

Parts Solutions

M:PACE solutions help you improve your parts sales, using the latest technology to enable e-commerce, support your collision business, optimize price positioning and drive new revenue streams.

Service Solutions

MSX service solutions help you increase workshop capacity, improve skills across your network and enhance the customer experience and loyalty.

Channel Management Solutions

Our products improve employees’ proficiency and competence through effective digital learning tools and apps, and optimize financial and sales performance with reporting tools and MSX expertise.

Fleet Service Loyalty

We simplify fleet billing processes, reducing administrative tasks and complexity for fleet managers, customers and dealerships. Our automation and business intelligence tools improve accuracy, free up time and help you manage fleets more strategically.

Fleet and Remarketing

Our fleet and remarketing solutions help you manage the entire lifecycle of fleet vehicles from in-fleet and de-fleet processes to vehicle resale and post-sale services, helping you accelerate lead times and cut costs.

Digital Retail at OEM

M:DICE helps you manage the customer lifecycle centrally. This suite of tools offers digitally enabled business process outsourcing solutions for sales and service lead management and customer-initiated contact handling.

Digital Retail at Points of Sale

Cardess empowers dealers to tackle the challenges of today’s digital and physical customer experience. It digitalizes all customer touchpoints in sales and service, and tracks online and offline customer journeys.