Deliver intuitive, digitized resources
With vehicle operation and maintenance information becoming ever more complex, automotive brands must continue to enable customers and technical teams to easily understand, maintain and repair vehicles and their systems.
MSX Technical Publications specialists are experts in data utilization. We help brands create technical data that can be shared seamlessly across platforms and users, resulting in highly accurate technical publications that benefit all areas of your business, from the management of warranty claims to technician training, parts catalogs, customer manuals and more.
Our processes help your business increase agility and efficiency while reducing overall cost, by streamlining the flow of data into multiple business operations, so information and updates are delivered across the organization in near real time.
We understand that every business is unique. That is why MSX offers a consultative approach to better understand our clients and the needs of their customers.
Our results speak for themselves
On schedule
project delivery
Annual technical
publications
Increase in customer
satisfaction scores
Data
Right the first time
We employ state-of-the-art tools
Get more from your data
Using our extensive experience in technical publications, MSX has developed a comprehensive solutions suite that addresses the needs of multiple business areas.
Our suite of products offer end-to-end solutions that benefit seven key fields of development.
These are:
Insights
The Future of Technical Publications
At MSX, our commitment is to remain proactive by anticipating the future needs of our clients and the customers they serve. Our services and solutions are specifically developed to swiftly adapt to changes in major markets and business landscapes. We believe that all businesses should leverage digital platforms to source information, harness data, present it digitally, and update it quickly and consistently across the business. MSX delivers full-circle solutions to all clients, vastly improving their business experience and customer satisfaction.
The Future of Technical Support
According to Forbes, some of the largest automotive manufacturers have more than 10 million vehicles’ worth of data sitting in repositories. That is why MSX is committed to helping automotive businesses find their way in this newly digitalized industry by leveraging the abundance of data their vehicles and systems capture every minute and every day.
We believe this approach to smarter Technical Support helps organizations develop valuable new opportunities and gain new insight into their customer’s needs, providing the tools for a proactive approach to customer engagement and problem solving.
