Profit from customer feedback
Follow IT is an innovative, web-based tool that tracks dealership performance using values identified by customer surveys and generated specifically for your dealerships and the markets they serve. The results are consolidated and compared to a wide variety of key performance indicators to create a comprehensive dealer service audit. This way, dealers always get the most relevant feedback to deliver a truly personal service experience for customers that addresses issues quickly and directly. With the help of MSXI’s friendly call center, dealers also can use the data to maintain contact with customers, thus building long-term relationships and customer satisfaction.
Strengthen your business and get better results by using our Follow IT tool. Contact us now to find out how!