Close more sales with effective sales processes
Automotive customers essentially want the same things they always have: the right car, in the right place, at the right time, for the right price. Yet, the adoption of new technologies such as smart phones and social networks, have dramatically changed customer expectations, and in turn, the salesperson’s role. Today’s salespeople do more than just price negotiating. They also are problem solvers, project managers and consultants who help customers navigate and personalize the many options offered in today’s technologically advanced vehicles.
The MSXI Sales Process Excellence Solution helps your sales personnel develop the necessary skills to meet individual customer needs. Our project team identifies and eliminates obstacles within your current retail sales processes based on a detailed assessment of customer satisfaction levels and sales performance. This systematic approach is supported by MSXI field-tested monitoring and reporting tools as well as certified on-site or virtual training solutions. By intelligently combining data, expertise and best practices, we train and assist dealers to achieve sustainable sales profitability and maximum market impact, while differentiating you in this competitive sales market.
Give your salespeople the knowledge they need to make the most out of every customer interaction. Contact us today to find out more.