Delivering Results: There’s no substitute for proof
Connected cars and the Internet of Things are already having an impact on the automotive retail experience. We have partnered with automotive brands worldwide to see how increased connectivity can be translated into unprecedented opportunities. Here are a few examples of what we have achieved.
Bringing sales processes up to speed
MSXI helped implement a global sales excellence plan for a German OEM. The resulting comprehensive and flexible sales coaching program perfectly meets local dealer and customer needs, and MSXI has since played a key role in rolling the program out in other global markets.
Getting warranty under control
A European manufacturer recently called upon MSX International to develop a new strategy for getting warranty under control in its European operation. We designed and implemented a customized warranty program that centralized and fully managed claims assessments, warranty training programs and warranty field activities. The client reported a 340% ROI and a 267% reduction in backlogged warranty claims.
Delivering fast and efficient after sales service
A premium brand engaged MSXI to develop and implement a comprehensive BPO technical support solution for their pan-European brand, including a technical training center and helpdesk staffed by a multilingual, dedicated technical support team of engineers. We were able to improve case processing time by more than 60%.
Turning accessories into a competitive advantage
A global volume manufacturer engaged MSXI to develop and implement a comprehensive Accessory Sales Excellence Solution for their European retail network in order to improve their market position, increase network and brand loyalty and to develop new accessory distribution channels. More than 700 sites participated in the program with an overall ROI of 200%.