Thursday, March, 9th 2023

15:30 CET

Dear Mr. Ornati,

Thank you for registering to participate in the exclusive ‘New mobility innovators driving the future of CX’ event at BMW World, Munich. We will be in touch soon with confirmation and further details.

At this event, you will join other distinguished guests in exploring the industry’s hottest topic – customer experience (CX). Discussions will focus on how new-mobility providers can manage its challenges and opportunities, and best engage with customers.

The sessions will examine the powerful new ways in which transformative mobility organizations like yours will drive more innovative customer journeys across service and sales.

This half-day event will host executives of new-mobility providers, and will include open workshops, network opportunities, and a private dinner.

Agenda

15:30 – 15:50

Welcome coffee: BMW World’s reception area

15:50 – 16:15

Introduction of participants

16:15 – 16:30

Spotlight on CX innovation: Setting the scene

16:30 – 17:30

Group discussion: Customer journey challenges and best practices – a focus on sales models

17:30 – 18:30

Group discussion: Customer journey challenges and best practices – a focus on service models

18.30 – 18:45

Topic recap: Discussion summary

18:45 – 19:15

The power of newcomers: What’s your take? An optional opportunity to share a thought leadership statement – addressing the role of new mobility innovators in CX (for social media).