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Latest articles from our experts

Embrace the dynamic future: Empowering learning in a rapidly evolving mobility landscape

By David Lowrie, Global Solutions Leader

OEMs must introduce new learning solutions, building a workforce capable of meeting new customer expectations and embracing emerging trends.

Exploring new opportunities in the wholesale parts industry

By Rikard Asbjornsen, Global Solutions Leader, Fleet Readiness – Parts & Accessories Distribution

While EV growth has challenged the wholesale parts industry, many vital and lucrative opportunities remain for businesses.

Improve warranty management accuracy and efficiency with AI and automation

By Pasquale Aloi, Global Solutions Leader, Warranty and Repair Efficiency

AI and automation – when combined with human knowledge – are helping brands take control of warranty and maximize savings.

New capabilities for tomorrow’s retail models:
How OEMs, retail partners and customers can win together

by Jayesh Jagasia, Global Solution Leader, Sales Performance Business Value Stream

As OEMs explore new retail models, they must implement effective strategies to unlock a world of exciting new opportunities.

Embracing technological advances and expert support for improved authoring efficiencies

By Ralf Kronenbuerger, Vice President Technical Information

Technical authoring for automotive is becoming more complex thanks to new powertrains, digitalization and other trends.

Driving warranty change with digital integration

By Emiliano Nebbioso, Global VP Warranty and Repair Efficiency

Driving warranty change with digital integration
Economic uncertainty, emissions regulations and growing competition are all adding to manufacturers’ cost pressures.

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Global insights from automotive experts

Explore our views and perspectives on the topics and challenges that we believe are key to the sustainable future of automotive retail. During this season, MSX experts focus on the effects of the COVID-19 crisis on the global automotive retail industry.

Global internet usage

A recent survey conducted by MSX revealed that just 47% of people believe that more than half of all consumers will engage primarily in digital retail within the next 12 months, with 54% believing that physical retail interactions will remain the leading choice.

In-car subscription: Why it’s tempting consumers and strengthening OEM offerings

In-car subscription is generating new opportunities for vehicle manufacturers, but it must be flexible and offer true value to customers.

Building a scalable retail transformation process

The new retail model is a must-have strategy to meet the growing demands of consumers. But for a scalable transformation, standardization is crucial.

Subscription models: A practical move for both customers and retailers

Owners can upgrade their vehicle through customization throughout its lifecycle.

How to build a future-proof retail model

An effective touchpoint model considers the purchase behaviors of multiple generations.

The future of CX requires a remodel, not a repair

Retail touchpoints must be personalized, convenient and seamless to boost loyalty. We need a teaser question to make this more interesting.

Latest episode: Navigating the automotive sales transformation

Videocast with industry experts Ralph Krantz, Dirk Bott, and Mouna Ayed.

As the mobility market undergoes a profound transformation, driven by technological advances and the entry of industry disruptors, established automakers and disruptors alike must transform their operational strategies. With each grappling with distinct challenges and leveraging unique strategies, the intricacies of the customer journey, lead conversion rates, and quick decision-making demands a user-centric approach, which will be the key to success.

Customer engagement emerges as a critical factor, requiring a strategic transformation to meet the demand for a seamless online and offline experience. Established OEMs must adapt to a dynamic market through structural changes and digital tool integration, focusing on brand loyalty and balance between innovation and market demands.

Meanwhile, disruptors must learn vital lessons in innovation, crafting compelling brand narratives, and balancing disruption with consumer alignment. Fundamental elements such as a well-structured sales funnel and go-to-market strategies are key. While established OEMs emphasize a clear brand positioning, speed, and customer-centricity, the success for both depends heavily on investing in a strong brand narrative and adopting lean organizational structures, paving the way for a sustainable future.

In our latest video, hosted by MSX’s Mouna Ayed, industry experts Ralph Krantz, a veteran in the automotive industry with 25 years of experience, and Dirk Bott, Global Vice President at MSX International explore this transformation, discussing strategies to maintain a balance between tradition and disruption, and provide valuable guidance for stakeholders navigating the dynamic landscape of automotive sales.