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OEMs currently spend between two to four percent of their annual turnover on warranty and warranty-related costs, with 30 percent of these costs directly related to inefficiencies in dealer networks. And, many automakers lack an integrated warranty management solution.

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Not only does this reduce the dealer’s financial risk, but the improvements in dealership warranty services noticeably increase customer satisfaction and loyalty. A win-win situation for everyone. Our robust warranty management program offers a competitive advantage for individual dealerships and the organization as a whole.

For any warranty program to work, a company needs a staff that is fully compliant with current warranty rules and can immediately incorporate warranty rule changes into their processes. With MSXI Warranty Training, we offer best-in-class corporate training programs tailored to the specific needs of the automotive retail industry. Our flexible, modular approach to corporate training includes instructor-led classroom training, blended and e-learning.

For more information click on the video or contact us.

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